[Hiring] Digital Implementation Specialist @Elevate and Delegate

Role Description

• Client Implementation & Onboarding
  • Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
  • Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
  • Validate client requirements and implementation details prior to launch.
  • Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
  • Support client kickoff meetings, launch calls, and implementation discussions as needed.
• Technical Configuration & Platform Support
  • Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.
  • Manage user permissions, account access, and platform configurations.
  • Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
  • Execute platform updates while maintaining accuracy and minimizing client impact.
  • Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.
• Launch Readiness & Quality Assurance
  • Perform comprehensive quality assurance prior to product launches.
  • Validate configurations, tracking, integrations, and client deliverables against established standards.
  • Execute launch checklists and verify production environments following deployment.
  • Identify risks, inconsistencies, or defects before they impact clients.
  • Support post-launch verification and issue resolution.
• Client Support Operations
  • Respond to internal and client support requests within established service-level expectations.
  • Prioritize work based on client impact, urgency, and departmental priorities.
  • Document work completed and maintain accurate records within internal systems.
  • Escalate issues appropriately while maintaining ownership through resolution.
  • Deliver a consistent, professional support experience across every client interaction.
• Operational Excellence
  • Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
  • Contribute to process improvements that increase scalability and improve the client experience.
  • Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
  • Participate in testing, rollout, and adoption of new tools, technologies, and processes.
  • Support departmental initiatives that improve quality, consistency, and operational performance.

Qualifications

• Strong attention to detail with a commitment to delivering accurate, high-quality work.
• Demonstrated ability to learn and navigate multiple technology platforms.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.
• Collaborative team player comfortable working across multiple departments.
• Passion for continuous learning, process improvement, and technology.

Requirements

• Proven experience in product operations or a similar role, ideally within a tech-focused environment.
• Excellent communication and interpersonal skills to effectively manage stakeholder relationships.