[Hiring] Desktop Claims Investigator @Gallagher

Role Description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Our Desktop investigations range from locating your claimant or witnesses to complete background investigations. Our S.P.O.T. (Social Profiling Online Tracking) report provides a detailed snapshot including:

• Identification
• Address history
• Relatives
• DMV (state dependent)
• Litigation records
• Property ownership
• Felony criminal history
• Business affiliations
• Professional licenses
• Ever-changing social media

The Desktop Investigators regularly communicate with the other divisions, particularly the Surveillance Division, to relay appropriate intelligence to support and assist the field investigators.

Position Details:

• Hours: M-F 9am-5pm EST
• Location: Remote in New York, New Jersey, Pennsylvania, and Connecticut only
• Benefits Start day 1!

How you'll make an impact:

• Under general supervision, investigates and evaluates potentially fraudulent claims to determine online prevalence and activity level.
• Conducts basic to moderately complex claim investigations to collect information and often compile a comprehensive profile of a claimant for use in defense strategy and further potential investigation.
• Prepares investigation reports to present findings, and takes appropriate action.
• Investigates insurance claims via computer-based sources, such as social media, pay-to-access databases, and public record websites and offices.
• Communicate via phone and/or email to obtain additional information, records, and documents.
• Submit search requests to various government agencies.
• Prepare high quality reports utilizing above average reporting skills.
• Maintain individual diary with minimal late files.
• Follow-up with additional client contact.
• Perform specific database searches and conduct further inquiries.
• Support extensive training programs and sessions.
• Review and uphold quality assurance for desktop investigation reports.

Qualifications

• Bachelor's degree and 3 years related experience required.
• Proficient working within Internet search engines.
• Familiar with the traits and capabilities of various major social media platforms.
• General knowledge of multiple Lexis Nexis sites, TLO, Boolean search methods, and other internet-based resources.
• 1-2 years desktop investigations experience (desired).

Requirements

• Efficient and knowledgeable of PC and Microsoft Suite.
• Efficient and knowledgeable searching Internet and Social Media platforms.
• Problem solver.
• Detail oriented.
• Ability to work under moderate pressure and according to deadlines.
• Self-starter.
• Extremely organized.
• Excellent oral and written communication skills.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.