[Hiring] Deputy Chief Officer @VHA VISN 6 Human Resources

Role Description

This position is located in the Clinical Contact Center (CCC) within Legacy VISN 6 HSA 2.1. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies.

• Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints.
• Provides leadership and guidance to determine the resource needs of all organizational elements.
• Adjusts resources allocations as dictated by a change in the program needs or requirements.
• Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner.
• Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions.
• Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.).
• Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations.
• Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries.
• Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers.
• Reviews and evaluates the results of audits/inspections and responses to action items.
• Performs other related duties as required.

Work Schedule: Monday to Friday 7:30 A.M. to 4:00 P.M.

Compressed/Flexible: Not Available

Virtual: This is a virtual position.

Position Description/PD#: Deputy Chief Officer/PD99745S

Functional Statement #: PD99745S

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

Qualifications

• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization.
• Education: Applicants may substitute education for the required experience.
• Combination: Applicants may also combine education and experience to qualify at this level.

Requirements

• You will be rated on the following Competencies for this position:
  • Administration and Management
  • Financial Management
  • Human Resources Management
  • Quality Management
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations.
• A full year of work is considered to be 35-40 hours of work per week.
• Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements

• Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another.
• The incumbent works with a computer screen and keyboard.
• The employee will spend some time walking, standing, bending, climbing stairs, and carrying some light items.
• Stamina and concentration to meet crucial deadlines is required.