[Hiring] Dental Billing Specialist @HelpSquad, LLC

Role Description

This is a remote position. This role involves dental insurance billing, accounts receivable, payment processing, data entry, and patient account management. Strong English communication skills are essential, as the position involves regular communication with patients, insurance providers, and internal teams.

Key Responsibilities

• Prepare and submit dental insurance claims following Canadian insurance standards.
• Process insurance payments, reconcile ledgers, and update patient accounts.
• Follow up on outstanding insurance claims, benefit coordination, and pre-authorizations.
• Communicate professionally with patients and insurance providers regarding billing and account inquiries.
• Set up treatment contracts and pre-authorized payment agreements.
• Process patient payments and maintain accurate financial records.
• Monitor outstanding balances and assist with accounts receivable follow-up.
• Prepare daily reconciliation reports and monthly financial summaries.
• Maintain accurate data entry and patient account information.
• Follow established confidentiality, privacy, and data protection procedures.
• Access patient information exclusively through approved, secure systems.
• Collaborate with finance, customer service, and administrative teams.

Qualifications

• Previous experience in finance administration, billing, accounts receivable, or customer service.
• Strong written and verbal English communication skills.
• Excellent attention to detail and accuracy in data entry.
• Proficiency in Microsoft Excel, Google Sheets, and administrative software.
• Comfortable communicating with patients regarding financial matters.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to learn new software and follow established procedures.
• Previous experience with Canadian dental insurance billing is an asset.
• Must be available to work full-time night shifts aligned with Canadian daytime business hours.

Requirements

• Follow established confidentiality, privacy, and data protection procedures.
• Access patient information exclusively through approved, secure systems.
• Collaborate with finance, customer service, and administrative teams.

Benefits

• Compensation & Payments
  • Competitive hourly rate
  • On-time payments, every time
  • Payments processed via Wise
• Training & Support
  • Direct client training provided — you are never thrown in blind
  • Dedicated Account Manager as your point of contact
  • Exposure to a wide range of modern SaaS platforms
  • Potential for increased responsibilities as the company scales
  • Tenure recognition for long-term team members
  • Clear escalation paths — you always know who to go to
• Work Environment
  • 100% remote — work from home
  • Stable, long-term account placements (not gig-style work)
  • Supportive team culture across all accounts
• Growth & Experience
  • Exposure to multiple practice types and platforms
  • Potential for increased hours or additional accounts based on performance
• Recognition
  • Tenure recognition for long-term team members
  • We value loyalty and recognize those who grow with us