[Hiring] Dental and Orthodontic Virtual Assistant @HelpSquad, LLC

Role Description

This is a remote position. HelpSquad is seeking experienced Dental and Orthodontic Virtual Assistants to support U.S.-based dental offices, orthodontic practices, and multi-location dental groups. We are looking for reliable, detail-oriented professionals with hands-on experience in dental or orthodontic administration who can help practices manage their daily operations and provide excellent patient support.

Depending on your experience and the needs of the practice, responsibilities may include:

• Front desk support
• Appointment scheduling
• Patient coordination
• Insurance verification
• Treatment and benefits coordination
• Dental billing
• Claims follow-up
• Other administrative tasks

Qualifications

• Hands-on experience working in a dental office, orthodontic practice, or related dental healthcare setting.
• Experience in one or more of the following areas: dental front desk, appointment scheduling, insurance verification, treatment coordination, dental billing, claims processing, or accounts receivable.
• Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, or similar platforms is an advantage.
• Experience using dental insurance portals and communicating with U.S. dental insurance providers is preferred for insurance-related roles.
• Strong written and spoken English, with a warm and professional communication style for patient-facing positions.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks.
• Comfortable handling phone calls, following established workflows, and working independently in a remote environment.
• Able to handle confidential patient information responsibly and follow applicable privacy and security requirements.
• Reliable, adaptable, and willing to learn the specific systems and processes used by each practice.

Requirements

• Hands-on experience working in a dental office, orthodontic practice, or related dental healthcare setting.
• Experience in one or more of the following areas: dental front desk, appointment scheduling, insurance verification, treatment coordination, dental billing, claims processing, or accounts receivable.
• Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Curve Dental, Ortho2, Cloud 9, or similar platforms is an advantage.
• Experience using dental insurance portals and communicating with U.S. dental insurance providers is preferred for insurance-related roles.
• Strong written and spoken English, with a warm and professional communication style for patient-facing positions.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks.
• Comfortable handling phone calls, following established workflows, and working independently in a remote environment.
• Able to handle confidential patient information responsibly and follow applicable privacy and security requirements.
• Reliable, adaptable, and willing to learn the specific systems and processes used by each practice.

Benefits

• Competitive hourly rate
• On-time payments, every time
• Payments processed via Wise
• Direct client training provided — you are never thrown in blind
• Dedicated Account Manager as your point of contact
• Stable, long-term placement with a growing U.S.-based company
• Exposure to a wide range of modern SaaS platforms
• Potential for increased responsibilities as the company scales
• Tenure recognition for long-term team members
• Clear escalation paths — you always know who to go to
• 100% remote — work from home
• U.S.-based company with structured operations
• Stable, long-term account placements (not gig-style work)
• Supportive team culture across all accounts
• Build your U.S. industry experience
• Exposure to multiple practice types and platforms
• Potential for increased hours or additional accounts based on performance
• Strengthen your resume with verified, legitimate U.S. client experience
• Tenure recognition for long-term team members
• We value loyalty and recognize those who grow with us