[Hiring] Delivery Solutions Architect @Waterfield Tech

Role Description

The Delivery Solutions Architect (DSA) owns the technical solution on Waterfield Tech’s Avaya engagements — from validating the pre-sale scope through project delivery. As a member of the Delivery team, the DSA serves as the technical counterpart to the Project Manager, designing, validating, and governing the end-to-end architecture that turns client requirements into resilient, secure, and implementable outcomes.

This role anchors technical governance for Waterfield’s Avaya portfolio across upgrades, migrations, integrations, and new deployments. The DSA validates pre-sale scope and solution design alongside the Client Advisor, contributes to costing, and carries that design through project initiation, build, testing, and deployment so that what is sold is what is delivered.

The DSA is not expected to be the deepest expert on every platform. On multi-platform programs, the DSA knows the contact center landscape well enough to identify the right internal and external subject-matter experts, orchestrate their input, and ensure that integration points are documented and accounted for in the design — serving as the connective tissue that keeps technical decisions consistent, defensible, and aligned to business goals.

This role requires deep technical fluency in the Avaya Aura ecosystem, strong client-facing presence, and the discipline to govern delivery against an approved design and document it clearly. This is a high-impact role for a senior practitioner who enjoys owning technical outcomes, partnering closely with project and pre-sales teams, and seeing complex solutions through from design to deployment.

Qualifications

• 8+ years in solution architecture, technical architecture, or senior technical delivery in contact center / unified communications, ideally within professional services or systems integration, with significant time on Avaya
• Deep, current expertise in the Avaya Aura ecosystem with the ability to design, defend, and govern solutions in client-facing settings
• Experience validating pre-sale scope and contributing to professional services costing and effort estimates
• Demonstrated experience designing and governing solutions with multiple integration points across more than one platform
• Strong written communication — produces design documentation and integration details clearly, without heavy editing
• Excellent interpersonal skills, with a proven ability to translate technical concepts for non-technical and executive audiences
• Strong time-management skills, with the ability to govern multiple concurrent engagements
• Preferred: experience with adjacent CX platforms (e.g., Five9, Genesys, Cisco, NICE, Zoom); exposure to applied AI and automation in contact centers (e.g., Hyro)

Requirements

• Avaya certifications (ACSS, ACIS) preferred
• Availability to work flexible hours as needed

Physical Requirements

• Sitting: Ability to sit for long periods of time.
• Vision & Hearing: Normal or corrected vision and hearing to work with others in person and video conference.