[Hiring] Delivery Assurance Manager @RTX

Role Description

As a Delivery Assurance Manager, you will be responsible for driving delivery performance and customer satisfaction across assigned programs. You will work closely with internal product teams, operations, supply chain, engineering, and other functional organizations to identify and resolve delivery risks, improve processes, and ensure customer requirements are met.

• Drive delivery assurance objectives for assigned programs, proactively identifying risks and coordinating actions to support on-time delivery and customer requirements.
• Monitor program delivery performance, customer commitments, and critical hardware to identify potential delays and initiate appropriate recovery actions.
• Work cross-functionally with Collins Product Teams and other departments to resolve issues impacting customer delivery, including coordinating escalated actions when necessary.
• Interface regularly with internal and external customers to communicate delivery status, address concerns, and provide timely updates on recovery plans.
• Monitor the tracking, shipment, and delivery of critical customer hardware and coordinate with appropriate functions to resolve transportation or logistics issues.
• Perform escalated expediting activities when required to recover at-risk deliveries and minimize customer impact.
• Support customer delivery meetings by providing program status, identifying risks and constraints, and coordinating follow-up actions.
• Execute process improvements that strengthen delivery assurance, improve visibility to delivery risks, and enhance the customer experience.
• Utilize delivery assurance systems, SAP, and Microsoft Office tools to monitor performance, maintain accurate information, and communicate program status.
• Develop strong working relationships across functions to facilitate timely issue resolution and maintain alignment on customer commitments.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.
• Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance.

Requirements

• Demonstrated ability to build strong relationships and effectively collaborate with internal and external customers.
• Experience coordinating across multiple functions to resolve complex issues and meet customer commitments.
• Experience identifying delivery risks and developing or executing recovery plans.
• Experience with SAP and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!