[Hiring] Delivery Architect @Axsium

Role Description

Reporting into a Team Manager, the Architect plays a leadership role in guiding clients and Axsium project team members through implementation and customization of their Workforce Management (WFM) strategy. Architects participate in leading and guiding internal project teams throughout all phases of a client engagement. This is a remote position based in Australia.

Duties and Responsibilities

• Project delivery
  • Lead and guide clients and Axsium team through all project phases to make informed decisions with the following project deliverables:
  • Provide deep domain expertise to oversee functional or technical approach, tasks, and deliverables on a project.
  • Lead and guide clients to desired outcome based on customer business needs for complex requirements and/or processes utilizing best practices.
  • Demonstrate broad domain expertise and understanding of client’s business challenges to design robust solutions.
  • Review and lead client-facing presentations on complex subjects.
  • Master Axsium tools, systems, and methodology, whether internal or external, demonstrated through selection, use, giving guidance to others internal or external, and adapting the tools as needed.
  • Develop continuous improvement of approach, deliverables, and processes.
  • Guide Specialists and Consultants on the project to ensure quality deliverables.
  • Ensure quality of configuration tasks, project documentation, and all other deliverables for self and other Consultants and Specialists.
  • Provide timely project status update for all assigned tasks.
  • Collaborate with Project Manager to ensure key tasks are documented in the project plan, identify potential project risks in timely manner, and provide potential alternatives within domain expertise.
  • Ensure all design documents undergo peer review process and participate in reviewing other’s design documents and configuration and provide timely feedback.
  • Provide accurate estimates for all project opportunities.
  • Participate in the interview process for new resources in the delivery team.
• Client Interaction
  • Represent Axsium to our clients in the following ways, mentoring the Axsium team as needed:
  • Present and always conduct yourself with confidence in a professional manner.
  • Demonstrate the ability to navigate demanding situations in a calm and structured way and seek help if required.
  • Lead and guide Axsium team in discussions and workshops with the client.
  • Keep up to date on Axsium service offerings and WFM vendor landscape, and find opportunities for additional work.
  • Develop and maintain positive relationships with clients on projects.
  • Provide best practices and conduct WFM situation assessments to drive decision.
  • Provide insight to client on their domain expertise.
• Administration
  • Timely and accurate submission of timecards and expense reports.
  • Proactively provide notification of availability and adhere to project assignment hours.
  • Comply with Axsium data security policies and Human Resources policies.
  • Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium.
  • Effectively use bench time for Axsium’s improvement and for personal development.
• Culture
  • Mentor, guide, and develop other Consultants and Specialists including holding weekly office hours for support, respond to internal support channels.
  • Contribute to the sales cycle, project estimates and SOWs, partnering with internal sales account owners.
  • Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity.
  • Take personal ownership and accountability for individual ability to positively impact Axsium’s company success.
  • Maintain and continuously seek improvement to domain expertise, through training and experience.
  • Participate in internal Axsium initiatives and projects.

Qualifications

• 8+ years of workforce management consulting experience developing and executing workforce management, labor productivity or ERP, HCM (Human Capital Management) implementations strategies.
• 8+ years of experience working with workforce management technologies and vendors including but not limited to labor forecasting, schedule optimization, time keeping, budgeting and task management; vendor certifications are an asset.
• University or college degree ideally in business, computer science, information systems or industrial engineering.

Requirements

• Analytical and problem-solving skills with ability to identify gaps, evaluate, and recommend alternative solutions.
• Experience designing project solutions, and overseeing project deliverables.
• Excellent communication skills with attention to detail.
• Experience advising and gaining buy in from clients through discussion and presentation to client’s project team, senior management and C-level executives.
• Deadline driven, confident, open to taking initiative, ability to multi-task.
• Excellent organizational and leadership skills.
• Ability to lead and guide clients and internal teams in the use of best practices.
• Database experience; SQL, Access, statistical software, and strong Excel capabilities.
• Experience working with remote teams and on their own with minimal supervision.
• Ability to travel domestically and internationally.

Benefits

• Benefits package.
• Fitness Reimbursement.
• First time office set up credit.
• Tuition support.
• Flexible working arrangements.
• Team support and mentorship.
• Casual but professional environment.