[Hiring] Dealer Production Specialist @Golden 1 Talent Acquisition Team

Role Description

The Dealer Production Specialist (DPS) plays a critical role in supporting Golden 1 Credit Union’s indirect auto lending program by enhancing responsiveness, increasing funded-loan conversion rates, and improving communication between Lending Operations and Dealer Relationship Managers (DRMs). This position serves as an inside production resource focused on real-time pipeline management, approved/countered deal follow-up, and inactive dealer reactivation.

• The DPS bridges the gap between the field and internal operations—driving efficiency, speed, and improved dealer satisfaction.
• Responsible for ensuring timely dealer engagement following loan approvals, identifying funding obstacles, and coordinating resolution efforts.
• Contributes directly to funded-volume growth, dealer retention, and market share expansion within Golden 1’s indirect lending channel.

Qualifications

• At a minimum, Associates Degree in Business Management or Finance. Equivalent work experience may be substituted for the associate’s degree requirement.
• 5 or more years of experience performing similar jobs in a financial institution.
• Strong understanding of indirect auto lending processes and dealership operations.
• Excellent communication and relationship-building abilities.
• Proven capacity to interpret data, identify trends, and execute proactive outreach.
• Highly organized and capable of managing multiple priorities in a fast-paced environment.
• Proficiency with CRM platforms, Microsoft Excel, and reporting tools.

Requirements

• Monitor daily application activity, including approved, countered, and pending loans, to identify deals requiring follow-up or clarification.
• Proactively contact dealers to confirm intent to fund, clarify loan terms, and address conditions or documentation needs.
• Identify at-risk applications and escalate to DRMs or Lending Operations as needed to prevent fallout.
• Track and report conversion outcomes, turnaround times, and lost-deal reasons.
• Serve as the internal contact for assigned or regional dealerships, ensuring consistent communication and timely responses.
• Partner with DRMs to maintain a high level of service for top-performing dealers while increasing engagement with lower-volume accounts.
• Conduct structured outreach campaigns to re-engage inactive or dormant dealerships and schedule follow-up opportunities for the field team.
• Collaborate with Lending Operations and DRMs to ensure smooth and efficient funding processes.
• Act as a central liaison between DRMs and Lending Operations, to streamline communication and identify recurring dealer pain points.
• Communicate dealer feedback, process challenges, and success stories to the Regional Production Manager for strategic consideration.
• Participate in weekly pipeline meetings to share updates, trends, and improvement recommendations.
• Support rollout of new programs, pricing updates, and incentives by assisting with dealer communications and feedback collection.
• Review and analyze dealer performance metrics, approval trends, and conversion ratios.
• Identify opportunities for improvement and present findings to leadership during regular performance reviews.
• Maintain dashboards and reports that measure responsiveness, dealer funding volume, and success of reactivation campaigns.
• Support the Regional Production Manager in preparing performance summaries or reporting for leadership meetings.
• Contact inactive or low-volume dealers to confirm current points of contact, review available programs, and gauge interest in re-establishing business.
• Coordinate with the assigned DRM to determine next steps for re-engagement or site visits.
• Maintain a regional reactivation tracker to measure progress and success rates.
• Ensure compliance with all applicable lending laws, regulations, and Golden 1 policies, including BSA/AML and fair-lending standards.
• Maintain accurate, confidential dealer and member data in accordance with corporate information security standards.
• Demonstrate professionalism and consistency in all communications with dealer partners and internal teams.

Benefits

• Pay Range: $38.45 - $41.00/HR
• Eligible for Quarterly Incentives

Physical Skills, Abilities, and Exertion

• Effective oral and written communication skills required to perform the duties outlined above.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment.
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range; a device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Overnight stays could be required for regions that require extended travel away from home base.
• Travel by plane or other public conveyance is required to attend meetings at headquarters, provide support at dealerships outside of assigned region, and attend conferences/training as deemed necessary by management.

Organizational Contacts & Relationships

• INTERNAL: All levels of staff and management.
• EXTERNAL: Dealership contacts, other lender representatives, and vendor representatives.