[Hiring] Deal Operations Manager @Atlassian

Role Description

• Lead and develop the team:
  • Build, manage, and coach a global 24x5 pre-sales execution team (including team leads and specialists).
  • Establish clear performance and quality standards while supporting career growth.
• Own operational delivery:
  • Ensure fast, accurate, and consistent quote execution across direct, partner, and sales-led motions.
  • Manage queue health, SLAs, prioritisation, handoffs, and escalations.
• Cross-functional partnership:
  • Partner closely with Deal Desk, Sales, Finance, Legal, and Systems.
  • Streamline Quote-to-Order workflows, clarify team scope boundaries, and ensure clean handoffs for complex or bespoke deals.
• Drive improvement and scale:
  • Use operational data and frontline feedback to eliminate friction and manual effort.
  • Accelerate deals, operationalise new products and pricing policies, and strengthen governance, tooling, and documentation.

Qualifications

• 5+ years of experience in B2B SaaS, Commercial Operations, Deal Operations, Deal Desk, Order Management, Sales Quoting/Contract Support, or Revenue Operations.
• 2+ years of experience leading and managing people in an operations, customer support, sales support, or revenue-facing environment.
• Proven track record managing high-volume, time-sensitive, or globally distributed workflows.
• Strong cross-functional collaboration skills (Sales, Finance, Legal, Systems) and comfort thriving in a distributed-first workplace.

Requirements

• BS/BA in Business, Economics, Finance, Operations, Accounting, or equivalent practical experience.
• Practical working knowledge of CPQ/Quote-to-Cash systems, Salesforce, Oracle Fusion, NetSuite, Jira, Confluence, DocuSign, and cloud marketplaces.
• Strong proficiency in Excel (ad hoc formulas, workload/pricing analyses, and performance trend evaluation).
• In-depth experience with quote creation, revision, order management, provisioning, signatures, and document control across direct, partner, and sales-led motions.
• Strong judgment balancing speed, quality, customer outcomes, and risk, with experience driving process improvements from stakeholder feedback.

Benefits

• Wide range of perks and benefits designed to support you and your family.
• Health and wellbeing resources.
• Paid volunteer days.
• Visit go.atlassian.com/perksandbenefits for more information.

Company Description

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.