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Data Administrative Analyst
@Alphanumeric Systems
[Hiring] Data Administrative Analyst @Alphanumeric Systems
Mar 24, 2025 - Alphanumeric Systems is hiring a remote Data Administrative Analyst. 💸 Salary: 12,180€ gross/year. 📍Location: Portugal.
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Role Description
The Data Administrative Analyst is responsible for processing User Administrative requests for multiple Clinical Applications managed by the Clinical Support Help Desk (CSHD). Using strong analytical and data processing skills, the Analyst will provide accurate ticket processing and query response in a timely manner and with the highest level of customer service.
- Manage client user data utilizing provided tools/applications (i.e., account provisioning, deactivation, modification, urgent access requests)
- Maintain technical proficiency with client tools
- Manage and organize workload based on priorities
- Suggest process improvements to improve quality and consistency
- Create and delete internal Analyst accounts
- Verification of request sheet submission
- QC requests to ensure Quality Control
- File paperwork as needed for auditing purposes
- Contact clients where necessary to clarify processes – requests received primarily by email
- Other duties as assigned
Qualifications
- Business Administration or related field or a minimum of 1-year previous data processing/administrative experience preferably in a call center environment and/or any equivalent combination of education and experience.
Requirements
- Proficient with Windows operating system and applications – email, online chat
- High proficiency with MS Office Suite, high level MS Excel expertise
- Solid computer keyboarding, multiple monitor, and touchpad skills
- General understanding of various software and hardware; Citrix experience an asset
- Strong attention to detail with a commitment to quality
- Fluency in English, spoken and written
- Exceptional organization, planning and time management skills
- Excellent customer service orientation
- Proven ability to work under pressure and in a very fast-paced environment
- Ability to adapt based on rapidly changing client needs; high level of flexibility is required
- Capacity to take initiative and think outside the box if necessary
- Must be able to communicate professionally in a written and verbal capacity
- Must be a team player and demonstrate a strong work ethic
Benefits
- Fully remote and stable position, from wherever you want in Portugal
- Permanent contract (sem termo)
- Flexible working hours focused in EST/EDT office hours (current shift is from 10:00 to 19:00 Lisbon time)
- Training: around 4 weeks from Monday to Friday 1pm to 10pm Portuguese time
- Salary of 12.180€ gross/year (divided in 12 or 14 payments, as you wish)
- Teleworking of 50€ gross fixed per month
- Private health insurance
- Full training provided and dozens of E-Learning courses available
- No mandatory need for a college/university degree
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| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
12,180€ gross/year
|
Remote
Location
Portugal
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Portugal |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
