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Customer Service
Japanese-speaking Customer Service Help Desk
@Alphanumeric Systems
[Hiring] Japanese-speaking Customer Service Help Desk @Alphanumeric Systems
Mar 17, 2025 - Alphanumeric Systems is hiring a remote Japanese-speaking Customer Service Help Desk. 💸 Salary: php 46,250.00 monthly (gross). 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing level-one technical support in English language to clinical clients via inbound calls, emails, and tickets.
- Work from the comfort of your home
- Permanent position
- Equipment Provided
- Flexible schedule working within both Philippines and USA office hours
- Training Shift: Monday to Friday 9pm - 6am (PST) - Around 4 weeks (paid)
- Night differential of additional 10% of hourly rate
- Provide Service Desk support to external customers and users
- Receive, document, and track all incoming customer/user calls for immediate remedy and closure
- Utilize computer and database information to update incident status
- Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Qualifications
- Fluent in Japanese and English in both written and spoken communication
- At least 2 years of related experience
- With BPO call center experience
- Stable Internet connection (35 MBPS Minimum)
- Experience using Microsoft Applications, preferably savvy in Excel
- Must be comfortable working in the EST time zone
Requirements
- Maintain records of all calls from customers using an established Service Management tool
- Provide detailed documentation of all steps involved in resolving customer issues
- Escalate issues to the appropriate department and personnel
- Investigate, examine, troubleshoot, and solve hardware and software issues quickly
- Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers
Benefits
- Salary: PHP 46,250.00 monthly (gross)
- Internet Allowance
- Private health insurance
- Employer-paid E-Learning courses
- Continuous coaching, training, and development
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
php 46,250.00 monthly (gross)
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
