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CX Global Training Analyst @Wellhub

[Hiring] CX Global Training Analyst @Wellhub

Mar 01, 2025 - Wellhub is hiring a remote CX Global Training Analyst. đź’¸ Salary: unspecified. đź“ŤLocation: Latin America (LATAM), Europe, USA, Brazil.

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Role Description

The objective of the CX Training team is to ensure that the frontline teams are prepared (with knowledge, skills and mindsets) to provide the best service to our customers. We're seeking an energetic and enthusiastic individual to deliver our best trainings to our frontline teams across Brazil, Latam, the United States, and Europe. You'll play a vital role in ensuring these teams are equipped to provide exceptional service to our customers by delivering engaging and impactful training sessions.

  • Deliver engaging training sessions in English & Portuguese.
  • Translate requirements into training that will guide employees in their current role.
  • Perform TNA, scoping, learning project planning and execution/deployment.
  • Design and develop online training materials (VILC or ILC) by applying adult learning concepts and methodologies.
  • Use existing knowledge combined with analytical skills to identify updates and improvements on course content.
  • Develop educational solutions including quick guides, role plays and assessments in different formats specific to the area/need.
  • Create reports and presentations about your activities to stakeholders and the direct leader.
  • Support course development for complex projects by providing subject matter expertise for Instructional Designers.
  • Work with a global team (must be available to work extra hours, shift hours or in other training locations as needed to support the global team and/or stakeholders).
  • Maintain classroom facilities, training center and equipment and ensure learning materials necessary for the class are available.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Qualifications

  • Previous working experience in Training.
  • Bachelor’s degree (in related field preferred).
  • Strong understanding of adult learning and facilitation methodologies.
  • Experience in learning management systems (LMS).
  • Experience with Customer Experience (in a tech company is a plus).
  • Advanced English skills (mandatory). You will be tested.
  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Ability to execute within timelines, under conditions of multiple deadlines and changing priorities.
  • Excellent organizational and time management skills.
  • Strong attention to detail, highly self-driven and results oriented.
  • Project Management skills.
  • Proficient with Microsoft Powerpoint, Pacote office and Google Slides.
  • Spanish is a plus.

Requirements

  • Training techniques and advanced knowledge of English are mandatory requirements.

Benefits

  • Health, dental, and life insurance.
  • Flexible hybrid and full remote work options.
  • Home office stipend and monthly flexible work allowance.
  • Flexibility to adjust working hours based on personal schedule, time zone, and business needs.
  • Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
  • Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
  • 100% paid parental leave to all new parents and extended maternity leave.
  • Outstanding opportunities for personal and career growth.
  • An exciting and supportive atmosphere with ambitious people from around the world.

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đź“Ť Be aware of the location restriction for this remote position: Latin America (LATAM), Europe, USA, Brazil
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
CX Global Training Analyst @Wellhub
All others
Salary đź’¸ unspecified
Remote Location
Latin America (LATAM), Europe, USA, Brazil
Job Type full-time
Posted Mar 01, 2025
Apply for this position Unlock 52,205 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Latin America (LATAM), Europe, USA, Brazil
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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