[Hiring] Customs Brokerage Specialist @Amazon

Role Description

We are looking for a detail-oriented and customer-obsessed Customs Brokerage Specialist to join our growing team. In this role, you will own daily customs clearance operations across ocean, air, rail, and truck cross-border shipments — partnering with freight forwarders, sellers, and vendors to ensure accurate documentation, timely entry filing, and full regulatory compliance. You'll be a key escalation point for clearance issues and a trusted resource for internal and external stakeholders.

• Verify completeness and accuracy of customer onboarding documentation and commercial records
• Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
• Perform accurate data entry for entry filing, tariff classifications, and inspection records
• Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners
• Generate and track delivery forms, ensuring all compliance requirements are met
• Meet daily and weekly KPI targets for entry submission accuracy and timeliness
• Serve as second-tier support for Customer Service escalations related to cross-border shipments
• Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end

Qualifications

• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments

Requirements

• High school or equivalent diploma
• Bachelor's degree in logistics, transportation, supply chain, or business (preferred)
• Licensed customs broker (preferred)

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching