[Hiring] Customs Brokerage Specialist @Amazon

Role Description

At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s Cross Border team is responsible for providing Customers a one stop shop for international transportation service, providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey, and manage daily operational tasks and Customer queries. A Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail and truck cross-border shipments.

• Oversee dynamic shipment holds and examination resolution
• Collaborate with other service providers to solve shipment issues
• Collaborate with origin and destination logistics teams
• 1st Tier support for Customer Service queries
• Standalone product classification coordination
• General Global compliance support
• Auditing compliance related data submissions for completeness
• Handle general recurring Customs Brokerage operational regulatory requirements
• Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests

Advanced Responsibilities

• Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
• Handles 1st level escalations from the team/sales
• Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
• Handle exams/inspections/holds and communicate this both internally and externally
• Achieve and maintain High Compliance and OTP scores
• Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
• Build and maintain SOPs for new and changes to regulatory requirements
• Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination

A day in the life: You will start each day reviewing your entry queue, prioritizing shipments based on clearance timelines. You will work through entry filings—verifying commercial invoices, packing lists, and bills of lading against filing requirements. When questions arise on classification or valuation, you will consult internal reference guides and escalate to your Operations Lead. Throughout the day, you will communicate with logistics and fulfillment partners to resolve documentation gaps, ensuring shipments clear without unnecessary delays.

Qualifications

• Bachelor's degree or equivalent
• Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Requirements

• Experience in Logistics/freight forwarding/Supply Chain industry as a Broker/Customs agent

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave