[Hiring] Customer Solution Engineer @Zuora

Role Description

Zuora is the leader in monetization for subscription and usage-based businesses. On our strategic customer team, Solutions Engineers partner with Account Executives to win technical decisions on enterprise deals — and stay close to customers after the sale for adoption and expansion.

This is a hands-on role: you’ll design, build and demo solutions, run POCs when the deal requires it (APIs, data, integrations), and remain close to customers post sale in a strategic capacity.

In this role, you will:

• Partner with AEs on enterprise sales cycles: discovery, solution design, demos, and technical wins
• Scope quote-to-cash solutions across billing, CPQ, and revenue — including subscription and usage-based pricing where relevant
• Build tailored demos and proofs of concept aligned to customer requirements
• Present to technical and business stakeholders, including senior leadership
• Support technical health on assigned accounts and surface expansion opportunities
• Collaborate with Product, Services, Support, and partners; contribute to RFPs and customer events as needed
• Travel within your territory when required

Qualifications

• 5+ years in Sales Engineering, Presales, Solution Consulting, or Solution Architecture on enterprise B2B SaaS deals
• Demonstrated hands-on technical aptitude — you can configure, integrate, and build (not demo-only)
• Experience in at least one of: billing/subscription platforms, quote-to-cash, ERP/finance systems, or revenue operations — Zuora experience not required
• Strong communication with engineers, finance, and business buyers

Requirements

• Usage-based or consumption billing (metering, rating, mediation)
• Telecom or other high-volume usage models
• AI or usage-heavy product monetization
• Structured deal methodology (e.g. MEDDIC)
• Bachelor's degree or equivalent practical experience

Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support
• *Benefits may vary by location; details will be shared during the interview process