[Hiring] CRM Senior Business Systems Analyst @Illumina

Role Description

The Business Systems Analyst is the design authority for Salesforce-based solutions across Illumina’s Commercial and Services organizations. This role bridges business intent and technical execution; translating business strategy, stakeholder needs, and product roadmaps into robust, scalable solution designs that the engineering team builds and delivers.

• Work upstream of delivery; partnering with Product Owners to shape roadmaps.
• Evaluate platform capabilities and produce solution designs that account for Salesforce core, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, and enterprise integrations.
• Operate within an Agile Scrum delivery model.
• Connect activities ensuring what gets built is the right solution, designed for scale, and aligned to Illumina’s technology strategy.
• Design solutions for AI agents used by the engineering team.

Responsibilities

Solution Design & Architecture

• Own end-to-end solution design for Salesforce initiatives; from discovery through design approval.
• Produce technical design documents, data models, integration specifications, and architecture decision records.
• Evaluate and recommend solution approaches across the Salesforce ecosystem.
• Design cross-system solutions that account for integrations with middleware, ERP, and other enterprise systems.
• Conduct fit-gap analysis for new requirements.
• Design solutions with security, compliance, scalability, and maintainability built in.
• Design Agentforce agent architectures.
• Define data architecture for Data Cloud (Data 360) implementations.
• Present solution options to stakeholders with clear tradeoff analysis.

Stakeholder Engagement & Advisory

• Serve as a trusted technical advisor to Product Owners, business stakeholders, and engineering leadership.
• Partner with Product Owners to shape roadmaps.
• Collaborate with stakeholders to create prototypes, proofs of concept, and visual solution illustrations.
• Evaluate the Salesforce platform roadmap and proactively advise stakeholders.
• Communicate solution designs to both technical and non-technical audiences.
• Build and maintain a solution architecture repository.

Delivery Enablement

• Work 1-2 sprints ahead of development; ensuring solution designs are ready.
• Define success and acceptance criteria for user stories.
• Support backlog grooming and refinement.
• Participate in sprint planning.
• Review completed work against the solution design.
• Collaborate with Test Automation Engineers to ensure solution designs are testable.
• Support release planning by identifying solution-level risks.

Designing for the AI-Augmented SDLC

• Produce solution designs precise and testable enough for AI-augmented teams.
• Design AI solutions for evaluability and safe failure.
• Use AI tools to accelerate design exploration and documentation.
• Account for governance of AI tooling and AI-generated assets in your designs.

Qualifications

• 5+ years of experience in Salesforce solution design, architecture, or senior technical delivery roles.
• Demonstrated experience designing solutions across multiple Salesforce clouds and third-party add-ons.
• Experience designing cross-system integrations.
• Experience working in Agile Scrum delivery models.
• Proven ability to produce technical design artifacts.
• Experience with regulated environments (HIPAA, FDA, SOX) is preferred.

Requirements

• Deep understanding of the Salesforce platform.
• Strong knowledge of Salesforce integration patterns.
• Working knowledge of Agentforce and Data Cloud (Data 360).
• Functional understanding of ServiceMax, Conga CPQ, and Conga CLM.
• Ability to design solutions considering non-functional requirements.
• Proficiency with solution architecture tools.
• Working knowledge of designing for the AI-augmented SDLC.

Benefits

• Inclusive environment where employees feel valued and empowered.
• Zero-net gap in pay, regardless of gender, ethnicity, or race.
• Employee Resource Groups (ERG) that deliver career development experiences.
• Equal opportunity employer committed to providing employment opportunity.