[Hiring] CRM Operations & Support Specialist @Crimson Education

Role Description

Crimson is replacing Salesforce with Salesflow, an AI-native CRM we build in-house. It runs the whole sales journey: lead intake, scheduling, call transcription and coaching, AI-drafted appraisals, contracts and e-signature, and invoicing. It is live for our US sales team today and rolls out to every other market over the coming months.

The build team is four people plus AI. We build fast and we talk with our users constantly. What we lack is a dedicated go-between: the person who serves as the users' first responder and makes sure nothing gets forgotten.

• You talk to salespeople to understand what blocks them.
• You talk to Claude and your teammates to find out why, and fix the basics yourself.
• You hand the rest to the developers in words they can act on, and you make sure it comes back.
• You are the reason a salesperson in Los Angeles gets an answer in ten minutes even if the developer is across the world and asleep.
• You do not sit between the builders and the users as a filter; the builders keep talking to users directly.
• You are the person who makes sure every thread gets an answer and every answer gets shared across the team.

This is not a support desk role and it is not a QA role, though it contains both. It is the seat from which the whole feedback loop is owned.

Location: Remote from Mexico, Brazil, or Central/South America. You must be available 9:00-18:00 US Eastern.

Reporting to: Head of Data

Employment: Full time

Qualifications

• You are AI-augmented, not AI-dependent.
• You walk between worlds.
• You have delivered things.
• You write clearly.
• You have drive.

Requirements

• Own the feedback loop.
• Own the in-app help.
• Be the users' advocate.
• Fix what you can, hand off what you can't.
• Test before it ships.
• Keep people unblocked.
• Grow with the rollout.

Benefits

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high-performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!