[Hiring] CRM Analyst @Emapta

Role Description

Drive CRM Excellence That Powers Business Growth. The CRM Analyst plays a strategic role in optimizing HubSpot operations, empowering teams with reliable insights, and driving business performance through automation and process excellence. With direct impact across sales, marketing, and customer success functions, this opportunity offers a long-term global career with Emapta, designed for top talent seeking growth, balance, and meaningful work.

Qualifications

• 3+ years of hands-on experience administering HubSpot CRM, including Sales, Marketing, and/or Service Hubs
• Proven ability to build and manage workflows, automations, and reports that support scalable business processes
• Experience delivering user onboarding and training programs across multiple departments
• Strong understanding of CRM data structures, governance, best practices, and compliance requirements
• Excellent communication, problem-solving, and analytical skills with strong attention to detail
• HubSpot certifications preferred, including CRM Implementation, Sales Software, or Marketing Software
• Ability to work night shifts (US hours) in a fast-paced, collaborative environment

Requirements

• Maintain and optimize the HubSpot platform across Sales, Marketing, and Service Hubs
• Build and enhance workflows, pipelines, reports, dashboards, custom properties, automations, templates, and sequences
• Manage user access, onboarding, offboarding, permissions, and training
• Develop and deliver live training sessions and create user-friendly documentation
• Provide timely support and troubleshoot day-to-day user issues
• Maintain CRM data hygiene and enforce process compliance across teams
• Collaborate with Growth Operations and key stakeholders to scope and implement new features
• Monitor platform performance, identify improvement opportunities, and stay informed on HubSpot releases
• Manage integrations and ensure seamless connectivity with tools such as ZoomInfo, Chili Piper, and Zapier
• Track enhancement requests, prioritize initiatives based on impact, and deliver improvements consistently

Benefits

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses

Company Description

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.