[Hiring] Credentials Examiner I @American Specialty Health Incorporated

Role Description

American Specialty Health Incorporated (ASH) is seeking an Examiner I to join our Credentialing department. The role involves expediting credentials verification of practitioners in the credentialing or recredentialing process according to department standards, accreditation standards, regulatory requirements, and health plan expectations.

Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

• Responsible to obtain information to credential new applicants and recredential participating practitioners according to department standards.
• Obtain required documentation by mail, fax, or phone and update practitioner files.
• Communicate with practitioners by mail, fax, or phone to answer questions and obtain information in a timely manner.
• Respond to provider inquiries within 48 hours of receipt via phone and/or email communication.
• Communicate with management any barriers for further support.
• Must successfully close a combined minimum number of 200 Rehabilitative files and 150 Specialty Credentialing files as set by department manager and subject to change based on business need.
• Must successfully close a minimum number of 200 Re-Credentialing files as set by department manager and subject to change based on business need.
• Ensure terminations and resignation requests are sent by set timeline established by department manager and can be subject to change based on business need.
• Enter data and perform research functions in Promis/PCT/SharePoint/ASHCore to complete each portion of the credentialing process within predetermined timelines.
• Must complete regulatory trainings within the timeframe provided by department manager.
• Perform all duties necessary in handling the credentialing and recredentialing process within predetermined timelines and state regulatory standards.
• Quality Assurance measures should maintain accuracy rate of no less than 99%.
• Abide by departmental work from home expectations.
• Abide by Attendance & Punctuality policy and department expectation.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma or GED certificate required.
• Typing speed must be between 45-50 wpm.
• Proficient in MS Office, including experience with Excel.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

• Primarily sedentary, able to sit for long periods of time.

Physical Requirements

• Ability to see, speak, and hear other personnel and/or objects.
• Ability to communicate both in verbal and written form.
• Ability to travel within and around the facility or Work from Home (WFH) environment.
• Capable of using a telephone, computer keyboard, and mouse.
• Ability to lift up to 10 lbs.

Environmental Conditions

• Work-from-home (WFH) environment.

Company Description

American Specialty Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.