[Hiring] Credentialing Support Administrator @Specialty Dental Brands

Role Description

At Specialty Dental Brands (SDB), we’re more than a dental support organization—we’re a community dedicated to helping our practices, providers, and patients thrive. We’re excited to welcome a Credentialing Support Administrator (CSA) to our team! If you enjoy organizing details, solving problems, and helping others navigate important processes, this fully remote opportunity offers a meaningful way to support our doctors and the communities they serve.

Your responsibilities will include:

• Prepare application materials:
  • Draft credentialing and recredentialing applications, provider updates, termination letters, TIN change letters, and related enrollment documents.
• Support complete, accurate submissions:
  • Review applications and compile supporting documentation to help applications move through payer review successfully the first time.
• Follow up with payers:
  • Conduct biweekly follow-up after submissions, obtaining application updates, reference numbers, contact information, and submission outcomes.
• Track progress:
  • Maintain work order status reports, application trackers, internal systems, and dashboards.
• Keep detailed records:
  • Document every payer interaction thoroughly and maintain organized credentialing files and supporting records.
• Review payer rosters:
  • Perform monthly reviews to confirm the accuracy of provider, location, and TIN information.
• Manage daily priorities:
  • Review assigned work queues and dashboards each day and complete tasks within established turnaround times.
• Raise issues promptly:
  • Escalate delays, enrollment concerns, and requests for additional information to the Credentialing Specialist.
• Support team projects:
  • Assist with new provider onboarding, acquisitions, payer roster updates, TIN changes, and other credentialing initiatives.
• Help the team follow through:
  • Support Credentialing Specialists with administrative tasks and outstanding work orders.
• Protect confidential information:
  • Follow HIPAA, privacy, and confidentiality requirements when handling provider and practice information.
• Contribute to quality:
  • Participate in quality reviews and audits while supporting departmental productivity and accuracy standards.

Qualifications

• Experience in credentialing, provider enrollment, payer relations, healthcare administration, or administrative support.
• Dental or revenue cycle management experience is a plus.
• Familiarity with credentialing applications, payer processes, provider rosters, or TIN updates is helpful.
• Strong organizational skills and careful attention to detail.
• Clear, professional, and friendly written and verbal communication.
• Comfort using Microsoft Office, including Outlook and Excel, and learning new systems.
• Ability to manage multiple priorities, meet deadlines, and work independently in a remote environment.
• Sound judgment when handling sensitive and confidential information.

Benefits

• Fully remote work environment
• Competitive compensation
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Opportunities for professional growth and development
• A supportive, collaborative culture where your work makes a difference