[Hiring] Creator Success Manager @Workweek

Role Description

We’re looking for a Creator Success Manager to find the operators who should be publishing newsletters, work with them to do it with us, and get them sent.

• Source creator candidates from inside our communities and well outside them.
• Rank them on point of view, credibility, and whether they will publish on a schedule.
• Own everything from first message to signed agreement, including the commitment and the weekly send baseline.
• Be the creator’s point of contact from signature to steady state.
• Help them settle what the publication covers and who it is for.
• Get them through setup and chase down whatever is holding up their first issue.
• Keep new creators on cadence through their first month or two.
• Unblock them and write the draft yourself when that is what gets the issue out.
• Coordinate cross-promotion from our anchor newsletters and recommendation placements.
• Partner with the VP of Marketing on where paid budget goes.
• Bring feedback from new creators back to product.
• Push for changes that turn a new creator into a habitual one.
• Own the metrics: creators signed, days from first contact to first send, percentage who reach five issues, subscribers added per creator.

Qualifications

• 3-5+ years in creator partnerships, talent, community, publisher operations, or B2B media business development.
• Deep understanding of the newsletter world, including open rates, churn, and growth tactics.
• Ability to find and qualify potential creators.
• Strong editorial judgment to differentiate between audience and substance.
• Working fluency with AI tools for research and enrichment.
• Project management skills to handle multiple creators at different stages.
• Strong writing skills to ghostwrite when necessary.
• Comfort with ambiguity and ability to start initiatives without waiting for permission.

Benefits

• Competitive pay (not location-based, value assigned to the role).
• Equity in Workweek.
• Remote operations with the ability to work in the time zone of your choice.
• Unlimited PTO with a minimum of 3 days/quarter used.
• 100% health insurance coverage, 75% coverage for dependents, and $150/month towards an HSA.
• 120 days of parental leave to use within one year of childbirth.
• 401(k) plan with 3.5% company match.
• $500 one-time stipend for home office needs after the first 90 days.
• 5-week sabbatical after 4 years on staff.
• 2 volunteering days per year.
• 1x/year in-person team retreat.
• $100/month book stipend.

Company Description

Workweek is revolutionizing how business leaders connect, learn, and operate by integrating distinct personalities, unparalleled expertise, and a vibrant community into a one-of-a-kind professional networking platform.