[Hiring] Creative and Virtual Studios Technical Lead @Providence Health Care

Role Description

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Leader, Media Services, the Creative and Virtual Studios Technical Lead is responsible for the supervision, integration, support, and continuous improvement of audiovisual (AV), media production, digital communication, and information technology systems that support education, clinical services, corporate communications, research, and virtual collaboration within Media Services/PHC Creative and the Conference Centre. This position combines technical systems expertise with managerial responsibilities and serves as the primary technical liaison between Media Production Services, Communications, Information Technology departments, Academic partners, healthcare stakeholders, and external vendors.

The Creative and Virtual Studios Technical Lead oversees the planning, implementation, maintenance, and lifecycle management of media production technologies, AV infrastructure, digital collaboration platforms, and integrated IT systems within the Media Services Department Scope. The role ensures reliable, secure, and innovative technology solutions that support healthcare operations, teaching and learning environments, research activities, conferences, and organizational communications.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering Technology, Audiovisual Systems, Media Production, Educational Technology, or a related discipline.
• Five (5) to seven (7) years of recent, related experience supporting AV, media production, and information technology environments.
• Experience implementing enterprise audiovisual and technology infrastructure projects in healthcare, higher education, government, or other complex public-sector organizations.
• Equivalent combination of education, training, and experience may be considered.

Requirements

• Advanced knowledge of audiovisual systems integration and support.
• Strong understanding of enterprise IT infrastructure, networking, cloud services, and cybersecurity principles.
• Knowledge of media production workflows, livestreaming technologies, video conferencing, and digital communications.
• Experience supporting Microsoft 365, Teams Rooms, Zoom Rooms, and hybrid collaboration environments.
• Strong project management, planning, and organizational skills.
• Excellent leadership, coaching, and team development abilities.
• Ability to communicate technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills.
• Ability to build collaborative relationships with healthcare, academic, and government stakeholders.
• Knowledge of accessibility and inclusive design principles.
• Ability to manage multiple priorities in a complex and fast-paced environment.

Benefits

• Supports the implementation and maintenance of production hardware and software.
• Establishes preventative maintenance schedules and lifecycle replacement plans.
• Ensures service continuity through effective incident response and problem resolution.
• Supports after-hours and emergency response requirements as necessary.

Company Description

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required.