[Hiring] Court Field Researcher @One Source Technology LLC

Role Description

The Court Field Researcher is responsible for traveling to assigned courts and processing/researching records related to pre-employment background applications that include, but are not limited to, civil court cases, criminal cases, and registries.

• Travels to local courts and retrieves data via computer/web-based systems, or by accessing files and other documents related to the applicant’s history from the county clerks.
• Locates information quickly and accurately in accordance with applicable state laws and procedures.
• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Uses software programs to enter criminal results to clients.
• Examines internet databases and court records to help investigate and adjudicate criminal records.
• Performs data entry using spreadsheet or database commands.
• Performs extensive in-person inquiries and searches to supplement criminal records.
• Analyzes information collected to identify potential problems or discrepancies.
• Updates order statuses appropriately.
• Proactively updates supervisor regarding any delays that would impact our business or clients; issues regarding access to court systems, records, or staff needed in order to conduct research; changes in courthouse structure, processes or fees; and any current quality or trending issues.
• Handles confidential information responsibly and with good judgment.
• Communicates with and establishes positive working relations with court personnel and others necessary to successfully complete required tasks.
• Monitors and implements processing and system changes.
• Other duties as required.

Qualifications

• Reliable transportation and ability to travel to assigned court locations daily or as needed is required.
• Minimum of $300,000 primary liability coverage maintained under personal auto insurance policy.
• Experience in customer service or with research/investigations is required.
• Experience with internet research is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• Education: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising: None.

Requirements

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, including the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters, although off-site meetings in various settings may occur.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment, for arranging the off-site workspace in an ergonomically sound manner, and for maintaining standard Internet speeds in order to work effectively.
• In a remote setting, the employee is required to ensure that all equipment and records that are the property of Asurint but have been relocated to the off-site workplace, are maintained in a safe and secure manner and are used only for business purposes.
• The schedule is generally normal Eastern Time Zone business hours (unless otherwise communicated based on position or working location), although the employee may be required to perform work, attend meetings and events before or after normal workings hours, and occasionally on weekends and evenings.
• Some travel by personal automobile and a valid driver’s license may be required. Occasional overnight travel may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

• Medical, dental and vision effective first day of employment
• 401(k) with employer match
• Paid time off
• 10 company-paid holidays
• Employee Assistance Program
• Wellness Program
• Paid Bereavement
• Pet Bereavement
• Pet Insurance
• Volunteer time off
• Telecommuting Stipend
• Professional development programs
• Short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Flexible spending/health savings accounts
• Employee referral bonus