[Hiring] Corporate Vice President, Absence Claims @New York Life

Role Description

Reporting to the Head of Absence Claims, the Corporate Vice President (CVP), Absence Claims is an operational leader responsible for leading an assigned area within the Absence Claims organization and delivering an exceptional experience for clients and their employees.

• Lead and develop an assigned Absence Claims operational team, which may include managers and/or claims professionals responsible for STD, FMLA, statutory and company leaves, paid and unpaid leave programs, ADA, and related absence services.
• Create an environment of accountability, empowerment, collaboration, and service excellence.
• Provide ongoing coaching, feedback, and development to direct reports.
• Establish clear priorities and expectations, adapting plans and resources as needed.
• Own operational performance and client and customer experience for an assigned area.
• Use data, operational dashboards, customer insights, and leading indicators to identify trends.
• Establish and reinforce operating disciplines for consistent execution.
• Take ownership of significant operational or customer issues.
• Actively engage with clients when needed.
• Champion a continuous improvement mindset within the assigned operational area.
• Apply continuous improvement principles and structured problem-solving methods.
• Partner with peers and cross-functional teams to implement consistent practices.
• Lead teams effectively through ongoing business, regulatory, process, and technology change.
• Execute established business and transformation priorities.
• Build change readiness by communicating the purpose and impact of changes.
• Partner with Technology, Operations, and other stakeholders to implement automation and AI-enabled capabilities.
• Collaborate with Absence Claims peers and matrix partners to support consistent practices.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of progressive leadership experience within Absence, disability claims, or a comparable complex operational environment preferred.
• Strong knowledge of Absence and disability programs.
• Demonstrated success leading operational teams in a complex, high-volume, customer-focused environment.
• Proven ability to lead teams effectively through significant and ongoing change.
• Demonstrated experience using continuous improvement and structured problem-solving.
• Strong people leadership skills.
• Strong judgment and problem-solving skills.
• Demonstrated ability to collaborate effectively with cross-functional partners.
• Strong communication skills.
• Results-oriented mindset with a strong sense of ownership, accountability, and urgency.
• Ability to be onsite for team activities, meetings, and other events.

Requirements

• Ability to travel based on business needs.

Benefits

• Full package of benefits for employees.
• Unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
• Continuous refinement and addition of benefits based on employee feedback.