[Hiring] Coordinator, International Operations Team @CIEE Inc

Role Description

The International Operations team serves as the primary point of contact for International Representatives who recruit for all of CIEE’s inbound work and professional exchange programs (BridgeUSA Summer Work Travel, Camp Counselor, Intern, and Trainee). The International Operations team is responsible for answering all inquiries and resolving operational issues relevant to these programs, resulting in sponsorship of over 25,000 foreign participants each year as the largest sponsor for U.S. Department of State BridgeUSA (J-1 Visa) programs.

• Support sales and operational efforts for Exchange programs by working closely with teammates and International Representatives.
• Run and analyze regular reports, as assigned, to support International Representative performance management.
• Review high volume of data for accuracy.
• Review annual compliance documents for accuracy.
• Review integrity and completeness of participant data.
• Update system data for participant and program contacts.
• Provide superior customer service to International Representatives, answering a high volume of email inquiries with timeliness and troubleshooting problems related to systems, program regulations, financial statements, program applications and placements, and other issues as they arise.
• Willingness to take on new projects and operational duties as assigned by both the sales and operational teams.

Qualifications

• A minimum of one year of customer service and administrative experience.
• Post-secondary degree.
• Very strong attention to detail (in reviewing both data and written documents).
• Ability to take initiative and maintain flexibility with job duties.
• Highly proficient in Microsoft Outlook, Excel, and Word.
• Comfortable learning new technology.
• Team-oriented approach and ability to see the big picture.
• Excellent organizational and time-management skills.
• Excellent interpersonal and communication skills.
• Ability to maintain professional demeanor in a busy environment and within tight deadlines.
• Energetic with a strong work ethic.
• International work or study abroad experience strongly preferred.
• Ability to work across cultures.
• Commitment to CIEE’s core values and mission.

Requirements

• Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

Company Description

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world.
• CIEE builds bridges between people, countries, and cultures.
• We help young people participate in high-quality international exchange and study abroad programs that bring the world together.
• We change lives; our alumni change the world.
• Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals.
• CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries.
• Committed to excellence and solving whatever problem the world throws at them.