[Hiring] Conversation Designer @ClearGrid

Role Description

Our AI agents hold thousands of voice conversations with customers every day. We’re now launching Hindi conversations and hiring our first Hindi-speaking Conversation Designer. Your job is to make Hindi a strength of our product and keep its quality on par with English as we scale.

This is a remote role based in India. You’ll join the conversation design team and report to the Conversation Quality Lead. You’ll design our Hindi AI agents and help set the standard for what excellent Hindi sounds like in our product. You’ll also work across the wider design workload:

• Structuring requirements
• Designing conversations in Hindi and English
• Writing and refining the prompts that bring those designs to life

What you’ll own

• Design conversations for new voice AI agents, for new and existing clients, including conversation flows, dialogue structure, copy, and edge-case handling.
• Lead Hindi conversation design: design, review, and launch Hindi agents, and act as the team’s go-to voice on the linguistic and cultural quality of Hindi conversations.
• Write, test, and iterate on prompts for our agents, working closely with prompt engineers to turn designs into working agents.
• Prepare clear handover packages (requirements, conversation designs, and guidelines) so the team can build with no open questions.
• Work with the analytics team to track agent performance, report on the impact of your design changes, and recommend the next optimizations for each agent.
• Run conversation quality reviews on live agents, covering quality dimensions outside compliance QA.
• Contribute to our conversation design standards and methodology, and help improve the processes the team relies on.
• Drive our north-star metric: the conversion of promises-to-pay into kept promises.

Qualifications

• Native or fully fluent Hindi speaker. This is non-negotiable.
• Natural, everyday conversational Hindi, including comfortable Hindi–English code-switching.
• Strong written and spoken English.
• At least 1 year of hands-on conversation design or prompt engineering experience on production Voice AI agents.
• Data skills to track and report on agent performance.
• Strong ownership in a fast-paced, ambiguous environment.
• Rigor and attention to detail in documentation, reviews, and quality checks.
• Curiosity about where voice AI and conversational interfaces are heading.
• Able to work hours that overlap with our Dubai team (GMT+4).

Nice to have

• A background in Hindi linguistics.
• Experience in fintech, collections, or outbound operations.
• Familiarity with how Hindi behaves in speech-to-text and text-to-speech systems.