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Contract Revenue Operations Analyst @Customer.io

[Hiring] Contract Revenue Operations Analyst @Customer.io

Apr 05, 2025 - Customer.io is hiring a remote Contract Revenue Operations Analyst. đź’¸ Salary: $23 per hour, market rate adjustment possible. đź“ŤLocation: Americas.

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Role Description

This role involves supporting and optimizing the operational foundation of the revenue organization. The focus is on improving process efficiency, maintaining clean documentation, managing cross-functional projects, and ensuring accurate lead routing and data flow across systems.

  • Map, document, and continuously improve key revenue processes across the sales funnel, identifying bottlenecks and areas for optimization.
  • Own and maintain process documentation to ensure internal alignment, transparency, and consistency across global teams.
  • Partner with stakeholders in Sales, Marketing, Customer Success, and Systems to scope and implement operational improvements.
  • Manage and coordinate cross-functional projects that impact revenue teams, ensuring timely execution, stakeholder communication, and clear project tracking.
  • Support and improve lead/account routing logic and workflows to ensure speed-to-lead and alignment with go-to-market strategy.
  • Help with territory planning and account ownership within the CRM, ensuring accurate assignments and clean data.
  • Conduct process audits and identify opportunities for automation and scalability within core GTM workflows.
  • Collaborate with RevOps leadership to align operational efforts with broader revenue goals and initiatives.
  • Assist in the creation of SOPs, training materials, and enablement documentation to support new processes or tool rollouts.
  • Monitor system usage, data accuracy, and process adherence to ensure compliance and effectiveness.
  • Work with systems administrators to implement updates and workflows that reflect evolving business needs.
  • May be required to support the team with Deals Desk responsibilities and processes.

Qualifications

  • Strong understanding of GTM processes, including lead management, sales stages, and routing logic.
  • Proficiency in CRM platforms (e.g., Salesforce) and project management tools (e.g., Notion, Linear).
  • Excellent documentation skills with high attention to detail and clarity.
  • Strong analytical and problem-solving skills; able to interpret data and process flows effectively.
  • Excellent collaboration and communication skills with the ability to work cross-functionally.
  • Experience with process mapping tools (e.g., Miro) is a plus.
  • Comfortable with change management and stakeholder coordination.
  • Experience as a Salesforce system administrator with Lightning UX (or equivalent experience).
  • Preferably has hands-on experience with tools such as marketing automation software, PlanHat, LinkedSquares, RevenueHero, Gong, or similar platforms.
  • Possesses an ownership mindset and proactively researches, plans, and executes projects from start to finish.
  • Highly collaborative and people-oriented; makes strategic decisions with empathy and thoughtfulness.
  • Ability to meet deadlines and adapt quickly in a fast-paced environment.
  • Results-driven with the ability to break down complex problems into actionable goals and aligned initiatives.
  • Available to collaborate with team members in US EST/CST time zones for at least 4 hours per day.

Requirements

  • Requires 2–4 years of experience in Revenue Operations, Sales Operations, or a similar analytical/process-driven role.
  • Operates as a key contributor within the RevOps team, collaborating with senior leadership and cross-functional partners.
  • While not a people manager, this role may lead projects or initiatives and influence process decisions across teams.

Benefits

  • We are offering a starting hourly rate of $23 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Company Description

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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đź“Ť Be aware of the location restriction for this remote position: Americas
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Back to Remote jobs  >   All others
Contract Revenue Operations Analyst @Customer.io
All others
Salary đź’¸ $23 per hour, market rate adjustment possible
Remote Location
Americas
Job Type contract
Posted Apr 05, 2025
Apply for this position Unlock 54,899 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Americas
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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