[Hiring] Continuous Quality Improvement Specialist @State of North Carolina

Role Description

The Adult Services Continuous Quality Improvement Specialist (CQI-S) provides oversight, monitoring, technical assistance, and training to county Departments of Social Services to ensure Adult Services Programs are administered in accordance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, and Division of Social Services policy. Serves counties within a designated region and supports programs including Adult Protective Services (APS), Guardianship, Special Assistance In-Home (SAIH), Adult Placement, and Individual and Family Adjustment Services.

This position evaluates program compliance and performance through data analysis, case reviews, quality assurance activities, and regional support, with primary responsibility for assigned counties. Responsibilities include:

• Facilitating the continuous quality improvement process.
• Identifying areas of deficiency.
• Guiding counties in developing and implementing corrective strategies.
• Monitoring outcomes using established performance measures.
• Providing on-site and virtual consultation, coaching, and guidance on statutory and regulatory requirements.

Qualifications

• Demonstrated experience supervising staff in Adult Protective Services (APS), Guardianship, and Special Assistance In-Home (SAIH) programs.
• Experience analyzing and improving county DSS Adult Services program performance.
• Advanced proficiency in interpreting county DSS performance data.
• Track record of building strong, solution-focused relationships with county DSS directors and staff.

Requirements

• Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience.
• OR Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience.
• OR an equivalent combination of education and experience.

Benefits

• Health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program with numerous high-quality, low-cost benefits on a pre-tax basis.
• Paid vacation, sick, and community service leave.
• Paid parental leave for eligible employees.

Company Description

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, responsible for ensuring the health, safety, and well-being of all North Carolinians.