[Hiring] QA Specialist @Shift Paradigm

Role Description

As a Quality Assurance Specialist embedded within our financial services practice, you serve as the final gatekeeper safeguarding digital communications before reaching broad customer audiences. This role allocates approximately 80% of its scope to comprehensive Content QA—auditing creative assets from initial ideation through regulatory review, followed by rigorous testing within Salesforce Marketing Cloud (SFMC), cross-client rendering environments, and live deployment validation to guarantee alignment with technical documentation, design specs, dynamic messaging logic, and WCAG standards. The remaining 20% involves partnering with Technical QA Analysts to conduct data schema audits, HTML structure reviews, and deployment file verifications.

Working closely with cross-functional partners across creative, engineering, and project management, you will track, triage, and resolve issues in Mantis within a high-velocity enterprise ecosystem where precision and compliance are paramount. This role will report to the Sr. Director of Development & QA.

Qualifications

• 2–4 years focused on editorial review, creative verification, or marketing quality assurance within client-facing agency networks or corporate environments.
• Direct operational experience validating responsive HTML communications, predominantly across Salesforce Marketing Cloud or equivalent enterprise campaign execution tools.
• Background supporting highly regulated sectors such as banking, insurance, or health, managing multi-tier governance workflows and legal sign-offs.
• Practical understanding of WCAG 2.1 AA accessibility guidelines, including alt tags, ARIA attributes, and semantic document markup.
• Proven history auditing real-time dynamic content and audience personalization against technical briefs, user criteria, and test scenarios.
• Proficiency documenting, routing, and managing issue remediation within corporate ticket management platforms like Mantis, Jira, or Azure DevOps.

Requirements

• Exceptional attention to detail, with strong command of grammar, spelling, punctuation and style guides.
• Ability to read basic HTML well enough to inspect links, alt text, heading tags and font declarations.
• Comfort with email render and testing tools such as Email on Acid, Litmus or Inbox Monster.
• Ability to use a screen reader (VoiceOver, NVDA or JAWS) to verify accessible content.
• Clear, concise written communication, especially bug reports that a developer can act on without a follow-up call.
• Strong organization and prioritization across several concurrent projects with shifting deadlines.
• Proficiency with Google Workspace and spreadsheets, for working with test plans, data files and change logs.

Benefits

• Competitive compensation aligned with your experience and impact.
• Remote flexibility.
• Collaborative culture that values diverse perspectives and innovative thinking.
• Work that makes a measurable difference for your clients.

Company Description

SH/FT is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.