[Hiring] Content Operations Specialist @Vable

Role Description

We are hiring a Content Operations Specialist to keep our source library accurate and reliable for clients. This is a 6-month fixed-term contract, with the possibility of an extension.

You will work alongside our Data Specialist, setting up new sources and keeping existing ones working. Much of the job is hands-on:

• Checking web pages and emails
• Investigating why a source has stopped collecting content
• Fixing issues using our existing processes

This is a small team of two, so your work makes a visible difference every day. The tasks are detailed, and much of it is about responding quickly to issues as they come up. No two days are quite the same:

• One day you might work through dozens of source checks
• The next you might help deliver a large project for a client

This won't be a client-facing role, but client requests will come to you through our Customer Success team. If you love a system that runs like clockwork, and get a buzz from tracking down a problem and putting it right before anyone else notices, read on.

Qualifications

• 2+ years in a detail-focused role, such as data quality, operations, research or support
• Excellent attention to detail, and the patience to do a high volume of similar checks to a consistently high standard
• The ability to learn quickly, and curiosity about how websites and tools work
• Ownership of your work: you see tasks through, prioritise without close direction and flag problems early
• Clear written communication, especially when explaining an issue to colleagues
• Familiarity with HTML or XPath is a plus
• The right to live and work in the UK

Requirements

• Set up new sources for clients
• Investigate and fix broken sources with the help of our internal tools
• Carry out daily source maintenance
• Maintain publisher records, including name updates
• Escalate wider issues to the Product Manager
• Support client requests, from quick checks to migrations and bulk source projects
• Take part in maintenance projects to find hidden problems across our content
• Share feedback on tools and processes for improvement

Benefits

• Remote-first flexibility, WFH and learning budgets
• A supportive team that takes ownership and stays curious
• Kindness and empathy in the workplace

Company Description

Vable builds content intelligence software used by international law firms, consultancies and government teams. We help organisations turn information overload into competitive advantage.

Our clients rely on Vable to monitor thousands of trusted sources: the news sites, publisher feeds and email newsletters through which we track content for them daily.