[Hiring] Content Management System (CMS) Specialist @Lexipol

Role Description

Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions—policy manuals, training and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance.

In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes.

Key Responsibilities

• Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately.
• Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks.
• Ensure content is accessible and formatted correctly.
• Use Microsoft Word to review and manage documents with precision according to workflow requirements.
• Track data needed for key performance metrics related to content production and content engagement.
• Collaborate effectively with the CMS Specialists and other Content team members, including editors and public safety content developers, to provide feedback that enhances content quality.
• Construct and deploy targeted, HTML-formatted emails that support customer engagement with the CMS.
• Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy.

Qualifications

• Masters degree in Library Science or very similar Masters degree.
• Proficient authoring in content management systems and capable of publishing and testing content within such platforms.
• Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation.
• Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills.
• Familiarity with AP style.
• Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred.
• Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement.
• Basic knowledge of HTML preferred.
• Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems.
• Experience with Pardot, Hubspot, or similar marketing content automation and targeting tools is a plus.
• Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience.

Benefits

• Competitive base salary.
• Monthly, quarterly, or annual incentive.
• Comprehensive benefits package including 401(k) with Company match.
• Flexible paid time off plan.
• Hourly rate for this role is $36.40, depending on experience.

Company Description

Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities.