[Hiring] Community Liaison Manager @Renew Health + Recovery

Role Description

• Provide leadership, supervision, coaching, and performance management for Community Liaisons and Alumni Coordinators.
• Develop, implement, and continuously improve strategies that increase community engagement, referral source development, alumni participation, and recovery support initiatives.
• Establish departmental goals, key performance indicators (KPIs), and performance expectations for outreach and alumni engagement activities.
• Monitor and evaluate program effectiveness, community impact, participation metrics, and engagement outcomes.
• Ensure consistency in program delivery, messaging, documentation, and stakeholder engagement practices.
• Develop policies, procedures, and best practices supporting PRA and Alumni Services operations.
• Oversee community outreach activities designed to increase awareness of Renew Health + Recovery services and recovery resources.
• Support Community Liaisons in building and maintaining relationships with community organizations, civic groups, recovery community organizations, faith-based organizations, educational institutions, healthcare providers, law enforcement agencies, EMS organizations, and other community stakeholders.
• Identify and cultivate partnership opportunities that strengthen local recovery ecosystems.
• Represent Renew Health + Recovery at professional meetings, conferences, networking events, coalitions, health fairs, educational forums, and recovery-focused activities.
• Develop and oversee educational presentations and training initiatives related to substance use disorder, recovery, wellness, and community resources.
• Promote community initiatives that reduce stigma and increase access to treatment and recovery support services.
• Ensure timely and accurate documentation of outreach activities, alumni engagement efforts, partnerships, and program outcomes.
• Monitor CRM, EMR, Salesforce, and other reporting systems for data accuracy and performance tracking.
• Analyze engagement reports and community metrics to identify improvement opportunities.
• Prepare regular reports for leadership regarding outreach impact, alumni engagement, partnerships, and program performance.

Qualifications

• Associate's degree required; Bachelor's degree in Human Services, Social Work, Psychology, Public Health, Healthcare Administration, Marketing, Communications, or related field preferred.
• This role is remote, but candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX.
• Minimum of 3 years of experience in behavioral health, substance use disorder treatment, recovery services, alumni services, community outreach, business development, or related field.
• Exceptional understanding of Renew Health + Recovery's IHAT program along with substance use disorders, recovery principles, and the recovery continuum of care.
• Experience utilizing CRM, EMR, Salesforce, or similar data management platforms.
• The annual salary range for this position is $65k - $80k, contingent on experience and education.

Requirements

• Displays strong and effective management as the leader of a field-based team.
• Demonstrates flexibility in the face of environment and situation fluctuations.
• Self-motivated to create new efficient and innovative clinical procedures and protocols as needed.
• Ability to collaborate effectively with others.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to problem solve and focus in a fast-paced environment.
• Ability to think critically and creatively.
• Excellent computer skills including multiple virtual meeting platforms and EHR.
• Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).

Benefits

• Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
• Competitive accrued Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 days of Sick Time.
• Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
• 401(k) retirement plan with Voya.
• Dedication to diversity, equity and inclusion, and a growing working environment.
• *In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week.*

EEO Statement

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.