[Hiring] Community Liaison @Trinity Health

Role Description

The primary purpose of this position is to be responsible for developing relationships with community referral sources, agencies, health care professionals and families to provide greater understanding of the PACE Organization (PO). The Community Liaison is responsible for obtaining referrals for people qualified and interested in the PO program. The Liaison will also work closely with PO staff to promote greater understanding of community needs.

Position includes lucrative bonus structure and flexible work hours. Position will work remotely but must reside in the surrounding area due to local travel requirements.

Essential Functions include but are not limited to:

• Provide face-to-face contact with community referral sources, agencies, health care professionals, and other community groups, including senior housing facilities and senior centers.
• Responsible for identifying and building effective relationships with community referral sources, agencies, health care professionals, and other community groups.
• Work collaboratively with operations to enhance PACE Organization brand in the community, identify sales opportunities, establish relationships with referral sources, and ensure operations and sales growth strategies are aligned.
• Responsible for implementing sales strategies, which achieve growth objectives in coordination with direct supervisor.
• Act as a liaison between participants and PACE Organization Enrollment Team to resolve problems, provide information on services, and maintain positive relations.
• Responsible for submitting written documentation of all contacts, referrals and enrollments in a timely manner. Assist with development of the sales plan and budget.
• Advocate within the organization for the customer service needs of the referral community.
• Provide in-services and presentations to the community as requested and approved by direct supervisor and/or Executive Director.

Qualifications

• Bachelor’s degree in a related field required.
• Minimum of two (2) years of sales or marketing in healthcare setting (a combination of education and experience may be acceptable).
• Experience partnering with senior community resources such as hospitals, senior living communities, home care facilities, long-term care facilities and/or short term rehabilitation facilities preferred.

Requirements

• Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decision quality, flexibility to adapt to ongoing change and have organizational agility.
• Ability to work with minimal supervision and exercise independent judgment.
• Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams, customers and end users.
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension.
• Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system.
• Ability to use other software as required to perform the essential functions of the job.
• Possesses a high degree of personal accountability, responsibility and independent decision-making abilities.
• Excellent organizational skills, ability to change and be flexible with work priorities and strong problem-solving skills.
• Must exhibit critical thinking skills and possess the ability to prioritize workload.
• Position may require periodic travel within the Centers geographic region.

Benefits

• Warm and supportive environment.
• Enjoy a truly patient-centered focus.
• Excel with supportive, motivated colleagues in an inspiring environment.
• Flexibility.
• Competitive salary.
• Career paths and professional development.
• Learn the industry's best, easy-to-use, advanced technology.
• Health, dental and vision insurance.
• Short and long-term disability.
• 403b.
• Generous paid time off.
• Mileage reimbursement.
• Comprehensive orientation.