[Hiring] Community Consultant @TOMORROW

Role Description

We're hiring experienced digital retail operators to join TOMORROW's Community as part-time independent contractors, supporting client engagements that drive digital transformation at the world's leading retailers, brands, and digital platforms.

• Community Consultants are matched to engagements based on their background and the client's needs.
• The work spans the full breadth of digital retail:
  • Channel strategy
  • eCommerce growth
  • Store-based fulfillment
  • In-store digitization
  • Customer data and personalization
  • Retail media
  • New business line incubation
• On any given engagement, you might be:
  • Advising a C-suite team
  • Leading a workstream
  • Building an operating model
  • Sitting alongside a client's team to help them execute
• This is a role for senior operators who want to put their experience to work on real problems — without the full-time commitment of a permanent seat.

Engagement details

• Type: Independent Contractor
• Time commitment: Variable; typically part-time, scoped per engagement
• Duration: Engagement-based; typical projects run 3–12 months with potential to extend or roll onto new engagements
• Location: Remote; open globally, with regional matching to client time zones
• Working hours: Aligned to client time zone for the engagement
• Reports to: TOMORROW Engagement Lead (assigned per project)
• Travel: Occasional, as required by engagement
• Start: Rolling; we build the Community ahead of demand and match consultants to engagements as they come online

What you’ll do

• Advise clients on digital retail transformation — Bring your operating experience to bear on the strategic and executional questions clients face, from channel growth to in-store digitization to customer data.
• Lead or contribute to engagement workstreams — Depending on the project, own a workstream end-to-end or sit alongside a senior TOMORROW lead, partnering directly with client teams to drive outcomes.
• Translate experience into client value — Turn what you've lived through as an operator into clear, practical recommendations clients can actually use — not theoretical frameworks.
• Build trusted relationships with client teams — Earn credibility through expertise, candour, and a collaborative working style.
• Shape deliverables that drive decisions — Co-create the analyses, recommendations, and operating models that move client leadership from debate to action.
• Contribute to the TOMORROW Community — Share insights, sharpen the firm's thinking, and help raise the bar for the work we do across clients and markets.

What you’ll bring

• 10+ years in retail, eCommerce, or digital commerce — built inside a leading retailer, brand, digital platform, or top-tier advisory firm, with hands-on accountability for outcomes.
• Deep expertise in a digital retail domain — Channel strategy, store-based fulfillment, in-store digitization, customer data and personalization, retail media, marketplace, or a related area.
• Advisor instincts — You can synthesize complex situations into clear recommendations, build trust quickly with senior client stakeholders, and influence without formal authority.
• Candid and collaborative — You bring a strong point of view but listen first.
• Bias toward action — You move from diagnosis to recommendation quickly, manage tradeoffs pragmatically, and care about whether what you propose actually gets done.
• Flexible and engagement-ready — Comfortable scaling your involvement up or down based on client needs, and prepared to deliver high-quality work within compressed timelines.

How you’ll know you’re succeeding

• Clients describe you as a trusted advisor — someone who brought sharper thinking, faster decisions, and a clearer path forward than they had before you arrived.
• Deliverables landed with impact — recommendations were adopted, workstreams moved from idea to execution, and the client's leadership has a clearer view of what to do next.
• Your TOMORROW teammates would happily work with you again, and clients ask for you by name on the next engagement.

Bonus points

• Experience leading digital transformation inside a top-tier retailer (e.g. Walmart, Target, Kroger, Tesco, Carrefour, Alibaba, JD, Amazon) or a leading brand or digital platform.
• International experience across multiple markets, particularly in regions where digital retail is most advanced (China, US, UK, India, Southeast Asia).
• A specialist edge in a high-demand area — retail media, AI and personalization, marketplace economics, store-based fulfillment, or omnichannel customer data.

How we work

• Operators who love to help — We start with the end in mind. We solve real problems and craft practical solutions.
• Candid, with a strong point of view — We seek and give great feedback. We care enough to be honest.
• Humble and inclusive — We respect the people we meet on every journey, and we embrace what makes each of us different.
• Never satisfied with “good enough” — We push harder and dig for new perspectives.

Equal opportunity

TOMORROW is committed to building a team that reflects the diversity of the retailers and customers we serve. We welcome applicants of every background, identity, and experience.