[Hiring] Commercial Property Claims Adjuster @Reserv

Role Description

As a Commercial Property Claims Adjuster at Reserv, you will manage a caseload of commercial property claims from first notice of loss through resolution, delivering fair, accurate, and timely outcomes for our customers and clients. This role requires someone who thrives in a fast-paced, tech-forward environment and is comfortable adapting processes as our tools and workflows evolve.

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Investigate, determine coverage of loss and adjust all elements of commercial property loss claims.
• Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA.
• Explain coverage of loss including coinsurance, assist policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Active insurance adjuster’s license by way of a designated home state, or home state.
• Minimum of 5 years of experience with property claims.
• Commercial property claims experience.
• Desk and/or field appraisal experience.
• Willing to obtain all licenses within 45 days, including completing state required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness to travel for client and claims needs.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!