[Hiring] Commercial Auto Excess Casualty Team Lead @Reserv

Role Description

The Claims Team Lead - Commercial Auto Excess Casualty oversees a team of specialists handling high-severity commercial auto liability claims that may exceed primary policy limits. This leader ensures technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience.

The ideal candidate blends deep casualty expertise, strong leadership, and comfort with technology, guiding adjusters in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making.

Qualifications

• Highly motivated, growth-oriented, and excited by building a tech-driven claims organization
• A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
• Tech-oriented — excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes
• A passionate claims professional who genuinely cares about their team, the customer, and the client experience
• An empathetic leader who exercises patience and understanding with everyone you interact with
• A problem solver who can dive deep into the details while never losing sight of the big picture
• Anti-status quo — takes action to improve processes
• Curious — seeks to understand the whole story to make informed decisions
• Communicative — values clear, consistent communication throughout the claims process
• Creative — challenges existing assumptions and leverages technology and team talents to solve problems
• Possesses a sense of humor

Requirements

• 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
• Prior leadership experience within a carrier, TPA, or MGA environment
• Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
• Excellent communication and relationship-building skills with internal teams and external partners
• Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Preferred Skills & Certifications

• Bachelor's degree in insurance, business administration, or a related field
• Professional designations such as CPCU, SCLA, AIC, or equivalent — JD is a big plus
• Experience working with MGAs, E&S carriers, or tech-enabled TPAs
• Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment