[Hiring] Collections Specialist @Bonterra

Role Description

Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team. As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent US-based clients, negotiating payment plans, and documenting all interactions. You will engage with US-based customers via phone and email, primarily during US Central/Eastern business hours.

Key Responsibilities:

• Engage US-based customers professionally and courteously to discuss overdue balances and facilitate timely payment resolution — communications conducted primarily in English.
• Investigate and resolve customer contract, billing, and payment inquiries.
• Execute collections strategies in alignment with company policies and broader financial objectives.
• Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies.
• Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking.
• Proactively communicate account-level risks and insights to management to support informed decision-making.
• Generate and analyze collections reports to evaluate performance trends and progress against established targets.
• Work collaboratively with team members to meet individual and departmental performance targets.
• Demonstrate confidence and professionalism in outbound and inbound customer calls with US-based clients, conducted in English.
• Effectively multitask and utilize time-blocking strategies to manage competing priorities efficiently, with scheduling aligned to US time zones.

Qualifications

• Proven experience as a Collections Specialist or in a similar role.
• Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities; must be able to maintain a schedule aligned to US Central or Eastern business hours.
• Ability to work independently and collaboratively within a remote team environment.
• Proficient in using collection software; experience with Salesforce, HighRadius and WorkDay Financials a plus.
• Reliable high-speed internet connection required.
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required.

Benefits

• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums.
• Unlimited Flexible Time Off (FTO).
• Paid holidays.
• Dedicated time off to volunteer.
• Bonterra 401(k) plan with a 3% company match.

Company Description

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.