Get daily remote job opportunities in your inbox

No middlemen, no spam, no infinite scrolling.

Get relevant job opportunities, one email at a time.

Unsubscribe at any time.

Back to Remote jobs  >   All others
Collection Vendor Performance Manager @Upstart

[Hiring] Collection Vendor Performance Manager @Upstart

Mar 22, 2025 - Upstart is hiring a remote Collection Vendor Performance Manager. 💸 Salary: $75,900 - $105,000 usd. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Upstart is seeking a Collections Vendor Performance Manager who will be responsible for driving the performance of our agency partners that provide collections services. This role is crucial in ensuring that our external partners meet and exceed performance expectations, enabling exceptional business outcomes and delivering a personalized, seamless borrower experience.

  • Manage and monitor the day-to-day performance of external vendors responsible for collections services, ensuring they meet or exceed key performance metrics.
  • Collaborate with internal stakeholders to align vendor performance with Upstart’s strategic objectives, ensuring that vendor contributions drive measurable business outcomes.
  • Ensure that agency partners deliver a personalized and effortless borrower experience, addressing borrower needs quickly and effectively while maintaining Upstart's commitment to quality.
  • Track vendor performance using established KPIs, such as response times, collections success rates, customer satisfaction scores, and compliance with service level agreements (SLAs).
  • Build and maintain strong relationships with external agencies to foster open communication, partnership, and alignment with Upstart’s goals.
  • Collaborate with vendors to identify areas for improvement, provide actionable feedback, and work together to implement solutions that enhance efficiency and borrower outcomes.
  • Work closely with internal teams such as Operations, Legal, Risk Management, and Lending Partnerships to align vendor performance with Upstart’s broader objectives and operational needs.
  • Utilize data and reporting tools to track vendor performance, identify trends, and make informed decisions that drive continual improvements in service delivery.

Qualifications

  • 5+ years of experience in vendor management, customer service, or collections, preferably in fintech or financial services.
  • Strong track record of managing external vendors and holding them accountable to performance metrics.
  • Demonstrated ability to drive business outcomes and improve customer experiences through vendor relationships.
  • Excellent communication and negotiation skills, with the ability to influence partners and internal stakeholders.
  • Proven analytical skills, with the ability to monitor performance metrics and make data-driven decisions.
  • Knowledge of compliance and regulatory requirements in the financial services industry.
  • Ability to thrive in a fast-paced, high-growth environment with a strong sense of urgency.

Requirements

  • Experience building collections vendor procedures and performance metrics from scratch.

Benefits

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices

Similar Remote Jobs

More jobs at Upstart

More All Others jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 54,758 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Collection Vendor Performance Manager @Upstart
All others
Salary 💸 $75,900 - $105,000 usd
Remote Location
USA
Job Type unspecified
Posted Mar 22, 2025
Apply for this position Unlock 54,758 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Collection Vendor Performance Manager Apply for this position Unlock 54,758 Remote Jobs
×
  • Unlock 54,758 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in March 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access