[Hiring] COBRA Application Support Engineer / AWS Data Platform Support Consultant @Nexiva

Role Description

Amtrak is seeking experienced professionals to provide post-deployment support, maintenance, monitoring, and optimization for the COBRA (Couplet Optimization Business Rule Algorithm) application. This role will focus on ensuring application stability, resolving production issues, supporting end users, maintaining AWS-based data and analytics infrastructure, and assisting with knowledge transfer and operational readiness activities.

Key Responsibilities

• Production Support & Incident Management
  • Provide Tier 2, Tier 3, and Tier 4 support for the COBRA application and related data platforms.
  • Monitor application performance, availability, and system health in production environments.
  • Troubleshoot production incidents, perform root cause analysis, and implement corrective actions.
  • Resolve service requests and defects within established service-level agreements (SLAs).
  • Support production deployments, go-live activities, and post-deployment stabilization efforts.
  • Conduct failover testing and validate disaster recovery procedures.
  • Recommend and implement performance improvements and system enhancements.
• AWS Data Platform Support
  • Support and maintain AWS-based analytics and data integration solutions.
  • Monitor and troubleshoot AWS services including AWS Glue, Redshift, Athena, Lambda, Step Functions, S3, Kinesis, DynamoDB, Aurora, and Data Pipeline.
  • Support ETL processes, data integration workflows, and data warehouse operations.
  • Ensure data quality, integrity, and availability across enterprise analytics platforms.
• Documentation & Knowledge Transfer
  • Create and maintain technical documentation, support procedures, and operational runbooks.
  • Document production issues, resolutions, recovery procedures, and support processes.
  • Develop user guides and operational support materials.
  • Conduct knowledge transfer sessions with internal support and business teams.
• Reporting & Governance
  • Prepare recurring and ad hoc reports related to project status, defects, risks, releases, and support activities.
  • Track issue resolution, service metrics, and operational performance.
  • Support Agile project delivery and governance processes.
• Organizational Change Management & Training
  • Assist in developing training strategies and support materials.
  • Coordinate training activities and user readiness efforts.
  • Conduct training sessions and support adoption initiatives as needed.

Qualifications

• 5+ years of experience supporting enterprise Data & Analytics platforms.
• Strong experience with SQL and ETL technologies such as Informatica and AWS Glue.
• Hands-on experience with AWS services including:
  • AWS Glue
  • AWS Redshift
  • AWS Athena
  • AWS Lambda
  • AWS Step Functions
  • AWS Data Pipeline
  • Amazon S3
  • DynamoDB
  • AWS Aurora
  • AWS Kinesis
• Experience supporting Data Warehousing and Data Integration solutions.
• Proficiency in Python; Java or R experience is a plus.
• Experience with production support, incident management, troubleshooting, and root cause analysis.
• Experience with API development and integrations.
• Familiarity with Big Data technologies such as Hadoop, Spark, and NoSQL databases.
• Strong understanding of Data Modeling, Data Governance, and Data Quality principles.
• Experience working in Agile and/or Waterfall environments.
• Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications

• AWS Certification.
• Tableau Certification.
• SAP Business Objects Certification.
• Experience with MuleSoft integrations.
• Experience supporting enterprise analytics platforms in transportation, logistics, or rail operations environments.
• Experience developing operational runbooks, training materials, and support documentation.
• Familiarity with Microsoft SharePoint, Office 365, and Visio.