[Hiring] CMMS Analyst @Cushman & Wakefield

Role Description

Cushman & Wakefield's Client Technology Solutions team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. The CMMS System Administrator plays a critical role in ensuring the successful implementation, configuration, and ongoing management of the FAMIS 360 system within the CW Account.

• Participate in transition meetings related to FAMIS 360 and integrated systems (e.g., Yardi, JDE, MEM, Serraview, CoStar).
• Attend FAMIS 360 training sessions, including guest and full user trainings.
• Participate in 360 Systems Administrator training sessions.
• Collaborate with the C&W TDS Delivery Manager and account team during configuration and setup.
• Configure property settings (accounting codes, language designation, business hours, contacts).
• Manage user security profiles.
• Assist with data loading and configuration adjustments.
• Own the FAMIS 360 system and ensure its proper use and configuration.
• Serve as the primary point of contact for account team members regarding FAMIS 360-related questions and support.
• Monitor and address system-generated support requests.
• Support account team users with password resets, security changes, and general inquiries.
• Coordinate with C&W IT for system issues, maintenance, and enhancements.
• Inactivate properties no longer managed by C&W (update quarterly billing).
• Manage user additions and removals based on SOP and SOC compliance.
• Oversee pick list values and configuration options.
• Maintain Vendor, Asset, Schedule, Inventory, and other deployed modules.
• Provide training or coordinate with C&W IT for ongoing training activities.

Qualifications

• 2-year Associate degree (or professional training) in Business Administration, Information System, Engineering or related fields.
• 3-5+ years of related experience in a maintenance distribution or manufacturing environment.
• Experience communicating to peers, hourly associates, and senior management regarding maintenance, inventory, and cost control.
• 4+ years’ working experience with enterprise asset management software suite. Infor EAM ASE is highly desired.
• 2+ years’ data analysis experience in the facilities maintenance program, specifically in asset management and spare part optimization.
• User training experience is desired.
• Must be self-driven, organized, and able to work in a fast-paced team environment.
• Proven written and verbal communication skills.

Requirements

• Strong understanding of FAMIS 360 and related integrated systems.
• Self-driven, organized, and ability to work in a fast-paced environment.
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Proficiency in system administration tasks, including user management and configuration.
• Detail-oriented and proactive in addressing system-related issues.
• Familiarity with property management and compliance requirements.
• Strong knowledge in Real Estate Facilities Management preferred.

Benefits

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.
• Competitive pay based on eligibility factors.