[Hiring] Clinical Operations Manager @Find Your Balance, Center for Growth & Change

Role Description

The Clinical Operations Manager is a strategic operational leader responsible for ensuring exceptional client experiences, operational excellence, data-informed decision-making, and continuous organizational growth. This role serves as the bridge between clinical care, administrative operations, and executive leadership by translating operational data into meaningful action that improves the quality, efficiency, and effectiveness of the organization.

Working closely with the Director, the Clinical Operations Manager:

• Proactively identifies opportunities for improvement.
• Develops innovative solutions.
• Coaches office leadership.
• Supports clinical decision-making.
• Ensures operational systems continue to evolve alongside the organization's growth.

This position maintains a reduced clinical caseload (13 clients) while dedicating the remainder of their time to:

• Operational leadership.
• Quality improvement.
• Business intelligence.
• Staff development.
• Client experience.
• Organizational strategy.

Qualifications

• Master’s or doctoral degree in Social Work, Marriage and Family Therapy, Professional Clinical Counseling, Clinical Psychology, or another closely related behavioral health field.
• Active, unrestricted California clinical license in good standing as an LCSW, LMFT, LPCC, or Licensed Psychologist.
• Ability to independently provide psychotherapy within the scope of the individual’s California license.
• Ability to maintain all continuing education, renewal, ethical, and professional requirements associated with the individual’s license.
• Ability to remain credentialed with applicable insurance panels and meet all FYBC clinical documentation and quality expectations.
• No current licensing restrictions, disciplinary limitations, or unresolved matters that would interfere with the responsibilities of the position.
• Minimum of five years of experience in behavioral health, outpatient mental health, healthcare operations, or a closely related setting.
• Minimum of three years of post-licensure clinical experience preferred.
• Minimum of two years of leadership, management, supervision, program coordination, or operational oversight experience.
• Experience working in an insurance-based behavioral health practice strongly preferred.
• Experience supporting interdisciplinary clinical and administrative teams.
• Experience managing multiple priorities, deadlines, and workflows in a fast-paced environment.
• Experience providing feedback, coaching employees, facilitating difficult conversations, and supporting accountability.
• Experience working with confidential clinical, employee, and organizational information.

Requirements

• Knowledge of outpatient behavioral health assessment and treatment.
• Client intake and clinical screening processes.
• Appropriate clinician matching.
• Level-of-care considerations.
• Risk identification and appropriate escalation.
• Continuity-of-care planning.
• Ethical and clinically appropriate transfers and discharges.
• Higher-level-of-care recommendations.
• Client engagement and retention.
• Clinical documentation standards.
• Professional boundaries and confidentiality.
• Collaboration with Clinical Supervisors regarding clinical quality and clinician coaching.

Benefits

• Compensation: $85,000-95,000 per year based on experience.
• Full-Time schedule.
• Remote work arrangement.
• Clinical caseload of 13 completed client sessions per week (based on organizational need).