[Hiring] Claims Specialist @Resilience

Role Description

Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won't just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients.

In your first six months, you will:

• Take total ownership of a dedicated claims portfolio.
• Efficiently conduct investigations and manage negotiations.
• Apply your expertise in insurance contracts to recommend accurate claim reserves.
• Collaborate deeply with Resilience's internal security and technology teams to offer policyholders proactive incident response and preventative services.
• Manage external service providers during incidents to aggressively reduce losses.
• Ensure meticulous file documentation.
• Establish a continuous data/analytics feedback loop with our Underwriting team to refine our risk selection approach.

Qualifications

• 2–4 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage.
• Demonstrated ability to evaluate primary and excess coverage and navigate complex cases.
• Exceptional communication skills with diverse stakeholders, including insureds, brokers, vendors, and underwriters.
• Expertise in handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines.
• Established connections within the cyber broking community, incident response, or cybersecurity sectors.

Requirements

• A Juris Doctor (JD) degree is NOT required for this role.

Benefits

• Innovative company culture.
• Flexible work schedules.
• Family paid leave.
• Paid healthcare for employees.
• 401k/Pension.
• Professional development & career advancements.
• Flexible paid time off.
• Employee referral bonus.