[Hiring] Claims Senior Supervisor @CRC Group

Role Description

The Claims Manager oversees the claims process to ensure accurate, fair, and timely resolution of claims within established guidelines and regulatory requirements. This role is responsible for managing a team of claims professionals, ensuring adherence to company standards, and driving operational efficiency while delivering exceptional customer service.

• Manage end-to-end claims operations to ensure compliance with company policies and regulatory standards.
• Lead, coach, and develop a team of claims adjusters and specialists to deliver performance objectives.
• Analyze complex claims and make high-level settlement decisions within delegated authority.
• Implement claims handling best practices to ensure accuracy, efficiency, and cost management.
• Monitor claims litigation and collaborate with legal teams to manage exposure.
• Develop and maintain relationships with internal and external stakeholders to support claim outcomes.
• Conduct audits and prepare reports on claims trends, performance metrics, and quality controls.
• Identify and recommend process improvements to enhance claims operations and customer experience.

Qualifications

• Bachelor’s degree in Business, Insurance, Risk Management, or related field.
• Minimum of 5–7 years of experience in claims handling or insurance operations with at least 2 years in a supervisory or management capacity.
• Demonstrated experience handling complex or high-value claims.
• Working knowledge of insurance regulations, claims systems, and policy interpretation.

Requirements

• Property & Casualty Adjuster License or equivalent (as required by state regulations).
• CPCU, AIC, or similar professional insurance designation preferred.

Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.