[Hiring] Claims Resolution Representative @Liberty Mutual

Role Description

Total Loss Auto Claims Adjusters manage, investigate, and resolve auto damage claims that require special knowledge (such as Total Loss, Total Loss fatalities, and liability) at every severity level with a focus on moderate complexity Total Loss claims. As a licensed and experienced adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the Total Loss auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving, and helping others. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Responsibilities

• Manages, handles, and resolves moderate complexity Total Loss claims.
• Evaluates liability, coverage, and settles claims within prescribed procedures and authority.
• Communicates with policyholders, witnesses, and claimants to gather information regarding claims and refers tasks to auxiliary resources as necessary.
• Responds to various written and telephone inquiries including status reports.
• May ensure adequacy of reserves, confirm or deny coverage and liability, and advises policyholders and claimants as to proper course of action.
• Uses internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items.
• Negotiates settlements within prescribed authority and explains denials to policyholders and claimants.
• Makes effective use of loss management techniques.
• Negotiates settlements with claimants and attorneys.
• Arranges for expert inspections involving third party or potential fraud actions as needed.
• Updates files and provides comprehensive reports as required.
• Identifies and recommends referral of potentially fraudulent claims to the SIU.

Qualifications

• Must be able to work in a fast-paced, team-oriented environment.
• Must be skilled at recognizing questionable coverage/contract situations which necessitate supervisory involvement and able to demonstrate a thorough understanding and use of basic policy/contract coverages.
• Ability to handle multiple claims work systems, total losses required.
• High School Diploma or equivalent training plus at least 1 year of directly related claims experience required.
• Strong working knowledge of the various operations within the Claims Department.
• Knowledge of legal liability, general insurance policy coverage, and State Tort Law.
• Licensing as required.
• Only open to US-based employees.

Requirements

• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible.
• Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.