[Hiring] Claims Operations Intern @Assurant

Role Description

The Claims Operations Intern will gain hands-on experience within residential property claims while learning how different teams contribute to the customer experience and claim lifecycle. Working alongside experienced Claims professionals, the intern will assist with operational activities, participate in cross-functional learning opportunities, and explore areas such as:

• Claim processing
• Quality
• Compliance
• Transformation
• Subrogation
• Training
• Customer service

In addition to day-to-day business assignments, the intern will complete a summer project focused on a meaningful Claims opportunity or business challenge. The intern will gather information, analyze findings, develop recommendations, and present the project’s results to Claims team members and leaders.

What You Will Do

• Learn how residential property claims are reviewed, documented, processed, and resolved.
• Support operational activities involving claim documentation, reporting, workflow management, quality review, and process improvement.
• Work with Claims professionals across different business areas to understand their responsibilities and contributions to the claim lifecycle.
• Assist with research, data gathering, analysis, and documentation supporting current business priorities.
• Identify opportunities to improve a Claims process, workflow, technology, training approach, or customer experience.
• Complete a structured summer project with clear objectives, milestones, and measurable deliverables.
• Present project findings, insights, and recommendations to Claims colleagues and leaders.
• Participate in team meetings, professional-development activities, mentorship, and the enterprise internship learning program.

What You Will Learn

• How Claims Operations supports customers and the broader business.
• How quality, compliance, customer service, technology, and operational processes influence claim outcomes.
• How different Claims teams collaborate to address business needs and improve the customer experience.
• How to research a business problem, analyze information, and develop practical recommendations.
• How to communicate findings and present ideas to business partners and leaders.
• How to work effectively in a professional, cross-functional environment.

Qualifications

• You are enrolled in a bachelor's degree program and will have at least one semester remaining following the summer internship.
• You have an expected graduation date between December 2027 and August 2028.
• You are available to participate in the full internship program from May 17, 2027 through August 7, 2027.
• You are proficient with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• You possess effective written and verbal communication skills.
• You demonstrate strong attention to detail and organizational skills.
• You can manage multiple assignments and meet established deadlines.
• You can work independently while collaborating effectively with a team.
• You can handle customer and company information with discretion and confidentiality.

Preferred Qualifications

• Pursuing a bachelor's degree in business administration, insurance, risk management, finance, communications, operations, or a related field.
• Interest in claims, insurance operations, customer experience, or process improvement.
• Previous customer service, administrative, office, or internship experience.
• Strong problem-solving and critical-thinking skills.
• Ability to learn new systems and processes quickly.
• Comfort working in a high-volume, deadline-driven environment.
• Ability to adapt to changing priorities, procedures, and business needs.
• Customer-focused mindset with an interest in helping others.
• Experience using Excel to organize, review, or analyze information.

What Makes You a Good Fit

• Organized and detail-oriented.
• Curious and eager to learn.
• Customer-focused and empathetic.
• Dependable and accountable.
• Comfortable asking questions and receiving feedback.
• Proactive in identifying problems and proposing solutions.
• Able to balance accuracy with productivity.
• Comfortable working both independently and collaboratively.

Internship Experience

• A structured onboarding experience.
• An assigned manager and opportunities for mentorship.
• Hands-on assignments that support real business needs.
• Exposure to experienced Claims and Operations professionals.
• Professional-development and networking opportunities.
• Ongoing coaching and performance feedback.
• A meaningful internship project with an opportunity to present your work.

Remote Opportunity

• Paid Internship: $20-22/hour
• Start Date: 5/17/2027
• End Date: 8/6/2027

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.