[Hiring] Citrix CVAD / NetScaler SME - Advisor to MSP @GEM Technologies

Role Description

GEM Technologies is seeking an experienced Citrix CVAD / NetScaler Subject Matter Expert to assist our engineering team. The ideal candidate has deep, real-world experience designing, deploying, supporting, and troubleshooting Citrix CVAD environments and NetScaler (Citrix ADC) in production environments. This is not a full-time help desk or daily support role. Instead, this position is for a senior Citrix expert who can assist our engineers with architecture, troubleshooting complex issues, best practices, and documentation when advanced Citrix expertise is required.

• Act as a Citrix escalation point for our internal engineering team
• Assist with Citrix CVAD architecture and design
• Review and advise on NetScaler (Citrix ADC) configurations
• Help troubleshoot complex issues involving:
  • Citrix Virtual Apps and Desktops (CVAD)
  • StoreFront
  • Delivery Controllers
  • Citrix Workspace / Receiver
  • Citrix ADC / NetScaler (Gateway, Load Balancing, ICA Proxy)
  • Profile management
  • FSLogix
  • Citrix Cloud
  • Active Directory integration
  • Azure / AWS deployments
• Provide best practices and documentation so our team can become more self-sufficient
• Participate in remote working sessions with our engineers (Teams)
• Occasionally assist with after-hours or maintenance window work

Typical Engagement:

• On-demand consultation (remote)
• Estimated 5–15 hours per month
• Occasional scheduled working sessions with our engineering team

Qualifications

• 7+ years working with Citrix Virtual Apps and Desktops (CVAD)
• Strong experience with Citrix ADC / NetScaler
• Experience with:
  • StoreFront
  • Delivery Controllers
  • Citrix Gateway
  • Load balancing
  • SSL certificates
  • MFA integrations (Duo, Azure MFA, etc.)
  • Active Directory & Group Policy
  • Windows Server
  • VMware / Hyper-V / Azure
  • FSLogix or Citrix Profile Management
• Experience troubleshooting performance issues, logon issues, printing issues, and profile issues
• Ability to document solutions and explain decisions to other engineers

Requirements

• Has worked for a Managed Services Provider or consulting firm
• Comfortable being an advisor and teacher, not just a doer
• Can quickly diagnose complex Citrix environments
• Microsoft Exchange on-prem experience
• Can work independently and join calls when needed
• Strong communication skills

Benefits

• Compensation: $100–$250 per hour depending on experience and certifications. Final rate will depend on experience, certifications, and scope of engagement.