[Hiring] Certification Specialist @Regenerative Organic Alliance

Role Description

• Support the processing of ROC™ initial and renewal applications for producers, brands, and supply chain actors.
• Conduct label reviews to ensure compliance with ROC™ labeling guidelines and protect the trademark.
• Support client communications through certification and licensing inboxes, ensuring assigned inquiries and action items are tracked, prioritized, and addressed.
• Maintain accurate client data in eCert/myROC and update records for changes submitted by clients or CBs.
• Issue certificates and other key documentation to clients.
• Conduct initial client meetings to explain certification processes and requirements.
• Create and track audit orders, including mass audit order generation and monitoring submissions.
• Support internal workflows, reporting, and documentation for certification and licensing processes.
• Support cloud-based filing systems (SharePoint, myROC).
• Develop and maintain internal work instructions, process documentation, and technical guides for myROC and eCert.
• Provide technical support for myROC users and assist with related email channels.
• Monitor assigned client application deadlines, KPIs, and compliance metrics using the eCert/myROC system.
• Use reporting tools to analyze and report on the status of applications, licensees, and audits.
• Support the creation of training and communication materials for external users of myROC.
• Assign tasks such as label reviews or product additions to the certification team, as directed by the Certification Manager.
• Collaborate with internal teams to improve systems, processes, and client experiences.
• Support continuous process development for license and ROC renewals.
• Assist with website forms and online submission system edits as needed.
• Participate in organization-wide initiatives or projects as assigned and within the position’s scheduled hours.

Qualifications

• 3+ years of experience in administrative, coordinator, or certification-related roles.
• Experience working with certification programs.
• Hands-on experience using Intact.
• Based in South America.
• Fluent in English and Spanish; Portuguese is a plus.
• BA/BS degree or equivalent.
• Experience working in remote-first, fast-paced, and evolving environments.
• Passionate about regenerative agriculture, certification, food systems, animal welfare, and social equity.
• Strong interpersonal skills; able to communicate clearly, honestly, and compassionately.
• Excellent written, verbal, and virtual communication skills.
• Advanced organizational skills with strong attention to detail.
• Proficiency with Microsoft Office Suite.
• Certification or farming experience required; IOIA training or equivalent preferred.

How to Apply

• Please submit cover letter and resume along with answering the application questions.
• If you have any questions, please submit them to [email protected] .

Company Description

We aim to create an environment that is built on the principles of JEDI: a just, equitable, diverse, and inclusive community for all. We are committed to upholding an inclusive workplace where all people feel equally respected and valued, and where we can all thrive. We are a proud equal opportunity employer and welcome applicants from every educational background, gender identity and expression, sexual orientation, age, race, ethnicity, national origin and ancestry, veteran status, marital or family status, and disability.

For more information about ROA, please visit regenorganic.org .