[Hiring] Certification Specialist @Association Headquarters

Role Description

Managing Matters - an Association Headquarters company is seeking a Certification Specialist to join our team. The Certification Program Specialist provides day-to-day administration of a professional certification and continuing education program, supporting applicants, credential holders, volunteer committees, and program vendors throughout the certification, recertification, and examination lifecycle.

Qualifications

• Bachelor's degree required or a minimum of three years related industry experience
• CAE preferred

Requirements

• Administer the annual certification application and eligibility review process, including completeness checks, credential/requirement verification, applicant follow-up, routing to review committees, and record maintenance
• Administer a multi-year recertification cycle, including application review, completeness checks, assessment grading, deficiency follow-up, and record updates
• Provide routine support for certification and recertification inquiries, including application status, account access, and payment/process questions
• Coordinate recurring candidate communications, reminders, status notices, FAQs, and website updates tied to the credentialing cycle
• Maintain established certification policies, procedures, and operating documentation
• Administer the annual exam development and delivery cycle, including question-bank administration, preparation and distribution of items for volunteer review, compilation of exams, and implementation of committee-approved edits
• Coordinate with testing vendors and psychometric consultants on exam logistics, grading, and item analysis
• Communicate exam results to candidates and update question statistics and item-bank records post-exam
• Provide routine administration of credentialing platforms, including candidate records, reporting, workflow administration, user access, and vendor support requests
• Coordinate the annual testing calendar and secure/confirm testing sites based on program requirements
• Open registration, process registrations and payments, send confirmations, and manage waitlists
• Prepare rosters, communicate updates to relevant committees, and distribute candidate packets and materials
• Provide high-priority phone and email support for registration, deadlines, policies, and results questions
• Maintain current and historical score records and produce/distribute results letters
• Create and issue certificates to candidates confirmed as meeting requirements
• Provide ongoing administrative coordination with credentialing committees on schedules, rosters, and recurring program issues
• Receive and retain physical test materials in accordance with established retention requirements
• Maintain recurring administrative forms, FAQs, templates, and operating documentation
• Receive and process continuing education submissions, route items for review, and update approved records
• Support routine compliance review, deficiency communications, and historical record maintenance
• Schedule and support committee meetings, distribute materials, document action items, and provide follow-through
• Set up and administer virtual education sessions, including registration support, presenter coordination, and attendee communications
• Post approved on-demand/recorded content and support access and program administration

Benefits

• Remote Environment
• Benefits, Lieu Time
• Paid Time Off (PTO) accrual and Paid holidays per ESA guidelines
• Team collaboration through volunteer committees and mentoring opportunities
• Training and Development opportunities