[Hiring] CBE Onboarding & Admissions Specialist @East Texas A&M University

Role Description

The College of Innovation and Design (CID/CBE) Onboarding & Admissions Specialist provides comprehensive, student-centered support from initial inquiry through first-term enrollment. The position assists prospective students with inquiries, evaluates and processes applications, makes admissions decisions in accordance with East Texas A&M University and CID/CBE policies and procedures, and guides admitted students through program selection, Orientation, and enrollment.

This position requires a high level of customer service and attention to detail due to the extensive, wraparound support provided to CID students. The position is a full-time, remote (online) position. Occasional travel to the East Texas A&M University main campus and/or the Dallas site may be required. The university will not reimburse mileage or travel time for required meetings. This position is partially grant funded through the next three years. Continued employment will be contingent on renewal of funding.

Duties & Responsibilities

• Evaluate prospective student qualifications, academic history, and educational goals to determine appropriate guidance regarding enrollment pathways and program alignment.
• Interpret and apply university, state, and CID/CBE admissions policies, procedures, and requirements when reviewing student records and assessing eligibility for admission and enrollment.
• Review and analyze transcripts, transfer coursework, certifications, TSI information, military credit, and other academic credentials to determine applicability toward program requirements and recommend appropriate next steps.
• Exercise independent judgment in making admissions-related determinations and recommending enrollment actions in accordance with established university and CID/CBE guidelines.
• Consult with students regarding academic and enrollment options, explain the impact of various decisions, and provide guidance on achieving educational objectives.
• Collaborate with academic advisors, faculty, and university stakeholders to resolve student issues, improve service delivery, and enhance student success initiatives.
• Analyze individual student circumstances and coordinate with university offices to resolve complex enrollment, admissions, or student service issues.
• Maintain confidentiality of sensitive student information and ensure compliance with applicable federal, state, system, and university regulations and policies.
• Provide timely, professional, and accurate communication through telephone, email, virtual meetings, CRM/EAB systems, and other university platforms.
• Serve as a resource and subject matter expert regarding CID/CBE academic programs, admissions requirements, transfer credit evaluation, enrollment procedures, and related university policies.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three years of related experience in student services, customer service, higher education, admissions, advising, enrollment, records, or a related field.
• Knowledge of word processing, spreadsheet, database, and related computer applications.
• Strong attention to detail and accuracy.
• Strong organizational, problem-solving, and customer service skills.

Requirements

• Ability to review and interpret data and make decisions based on established guidelines.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively as part of a team.
• Ability to communicate effectively with various populations in person, by telephone, email, and virtually.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to perform detailed and repetitive data entry accurately.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.
• Access to cutting-edge research opportunities at a designated R2 Research Institution.
• ETAMU is ranked among the top 30% in five online degree programs and offers nationally recognized academic programs.
• Over 140 degree programs, including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelor’s degree in criminal justice.
• Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.
• Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm.
• Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community.
• Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.